contacting HAL

[bowsprit]

has anyone had any luck in contacting someone in HAL that can actually resolve an issue?

 

Having one right now, and wondering who to talk to, as the usual phone call bank is not working.

 

ONE year ago we booked a cabin on the cruise that we LOVE  for a couple of reasons. We always look for this cabin, and so usually book way out so that we get it.  the sailing is on Jan 12..

We have our friends booked  the cabins on either side of it, and expected to have the connecting doors opened between them if possible.. We were a  group of friends  celebrating a birthday.

 

We had this cruise booked back  in Jan  2021, and in the SAME cabins. Then Covid hit and it was cancelled. So we rebooked for this coming Jan 

 

Imagine our surprise when this morning we find out that we have been "upgraded" to another deck, and in the LEAST desirable cabin in that "upgrade" category. We will be  looking into an angled balcony.  And we are nowhere near our friends. They are all still in their original cabins.

 

And NO, we have never asked to be considered for upgrades.  

 

We want our cabin back, next to our friends. Yet the answering service says that that "WE can not move the people in that cabin"

WHY NOT? YOU MOVED US!

We had it for a year, they have had it for days.  Who do they know?

 

SO naturally we are trying to contact someone in the organization that can actually do something about this.

 

Anyone out there had any luck with anyone in the HAL organization?

[VMax1700]

try emailing             ship_inventory@hollandamerica.com

They were very responsive when I had been allocated two different cabins on two subsequent sailings and there was a possibility to stay in one cabin for both cruises.

[bowsprit]

6 hours ago, VMax1700 said:

try emailing             ship_inventory@hollandamerica.com

They were very responsive when I had been allocated two different cabins on two subsequent sailings and there was a possibility to stay in one cabin for both cruises.

 Thank you. We will give them a try.

[canadarocks]

Any chance your original room was Deck 4 Aft? Please see this thread..... 

 

[bowsprit]

11 hours ago, canadarocks said:

Any chance your original room was Deck 4 Aft? Please see this thread..... 

 

 YES it was.

 And YES, there is steam coming out my ears!

 what they did to you was wrong, what they have done to us is wrong.

 

[canadarocks]

I figured the same thing happened to you, but we didn't take your cabin. Our cruise is not until January 23.

Edited December 24, 2021 by canadarocks

[bowsprit]

Happy Christmas Canadarocks.

 

We are on for 21 days, so we may bump into you😉

 

 And to be clear, even if you had received our cabin, our anger is not with the lucky person that has our great location and great balcony.. it is with HAL

 

It is evident from reading this and your thread, that they have arbitrarily moved people around at the last moment.

 

We were finally getting together with friends to celebrate the birthday.

 Our friends live in Canada and up North, so it is not as if we see them on a regular basis.  

 

So congratulations to whomever.

And we are not wanting to spread the grief by bumping some other poor souls. We just want our cabin back. You know the one HAL.. the one next to our friends that we all booked over a year ago.

 

Yep..right..fat chance.