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Can I cancel one of my shore excursions?


smileytrips
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Can I cancel or add to my shore tour order?

  • Online: Orders must be cancelled online and no cancellation charges will be assessed if done prior to the pre-sail cut-off time (11:30pm ET, the evening prior to the cruise departure). Any cancellations done afterwards must be handled on board. In the event of pre-sailing, online cancellations, a full refund will automatically be posted to the form of payment used to secure the order. Please note this unprecedented situation is delaying our processing times so calling/emailing us will not expedite the process. We appreciate your patience.   
  • Onboard: After the pre-sails cut off time, cancellations must be handled on board and cancellation charges are as follows:
    • 25% charge once on board
    • 100% charge if cancellation within 24 hours of arrival in port
    • Refunds less cancellation charges will be applied in the form of a credit to the guest's Sail & Sign account.
    • Sail & Sign credit balances will be paid to the guest in the form of a Carnival check at the end of the voyage.
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