sollan Posted May 7, 2022 #1 Share Posted May 7, 2022 I do wonder what has happend with Azamara? Check in is not availble 4 weeks before cruising. Sent a couple of emails but no answers, not even an auto reply confirming my mails. Dead silence. How is it onboard now, regarding the fact that customer service isn't what it has been. Quite disappointed... 1 Link to comment Share on other sites More sharing options...
kristapb Posted May 7, 2022 #2 Share Posted May 7, 2022 I'm pretty confused myself. We're 28 days out from our cruise and my reservation on the Azamara site says checkin unavailable; I will be notified when it is available. Has anyone else experienced this? Link to comment Share on other sites More sharing options...
Guest Cooper2020 Posted May 7, 2022 #3 Share Posted May 7, 2022 27 minutes ago, kristapb said: I'm pretty confused myself. We're 28 days out from our cruise and my reservation on the Azamara site says checkin unavailable; I will be notified when it is available. Has anyone else experienced this? For my Feb/March cruise and for my cruise tomorrow I had to phone them each time to get them to upload the documents as they were not showing ( that was within about 10 days of travel) Link to comment Share on other sites More sharing options...
MouseBerry Posted May 7, 2022 #4 Share Posted May 7, 2022 Upload docs? Am i supposed to upload documents? Vaccination cert., picture? Or do you mean download boarding pass? I was able to type in data like passport ids etc., but not able to upload docs nor see the need to upload either. Did i miss something? Link to comment Share on other sites More sharing options...
Guest Cooper2020 Posted May 7, 2022 #5 Share Posted May 7, 2022 24 minutes ago, MouseBerry said: Upload docs? Am i supposed to upload documents? Vaccination cert., picture? Or do you mean download boarding pass? I was able to type in data like passport ids etc., but not able to upload docs nor see the need to upload either. Did i miss something? No I meant download sorry for the confusion. You just need to print the documents and take them with you. I did the online check in with photo ID and credit card details etc then printed the boarding pass and take to the pier with my negative covid test result and proof of vaccination certificate - no uploading of those documents. But as I said I had to phone Azamara to get the documents onto my account as it was getting very near to sail date and they were still not showing. Link to comment Share on other sites More sharing options...
laurieb Posted May 8, 2022 #6 Share Posted May 8, 2022 It was two weeks before our cruise in March. Things have changed for all cruise lines since Covid. A friend’s guarantee cabin number didn’t show up until four days before embarkation. Don’t worry, be happy you’ll get to cruise! 2 Link to comment Share on other sites More sharing options...
KirkNC Posted May 8, 2022 #7 Share Posted May 8, 2022 Let’s not forget that AZ has had to deal with Covid like all lines but also an ownership change which has caused it to reinvent how the back room operates. Not making excuses, just some perspective. 5 1 Link to comment Share on other sites More sharing options...
sollan Posted May 9, 2022 Author #8 Share Posted May 9, 2022 On 5/8/2022 at 12:02 PM, KirkNC said: Let’s not forget that AZ has had to deal with Covid like all lines but also an ownership change which has caused it to reinvent how the back room operates. Not making excuses, just some perspective. I'm quite aware of Covid..but most companies have found ways to cope with it. For example by updating their website with relevant nformation. And have an auto reply on their email. 1 Link to comment Share on other sites More sharing options...
sollan Posted May 9, 2022 Author #9 Share Posted May 9, 2022 On 5/7/2022 at 11:43 PM, Cooper2020 said: No I meant download sorry for the confusion. You just need to print the documents and take them with you. I did the online check in with photo ID and credit card details etc then printed the boarding pass and take to the pier with my negative covid test result and proof of vaccination certificate - no uploading of those documents. But as I said I had to phone Azamara to get the documents onto my account as it was getting very near to sail date and they were still not showing. Oops... have no possibilities to phone Azamara... dependeing on email. We want to do the online check-in home so we are prepared with all docs as we are leaving home a couple of days before the cruise... Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now