emmas gran Posted May 17, 2022 #1 Share Posted May 17, 2022 Hi I know it’s been asked before but can’t find the thread. We have a problem with our booking easy to fix we think but not getting anywhere. Can someone give me the email for the boss of MSC UK Many thanks Link to comment Share on other sites More sharing options...
weloveamerica Posted May 17, 2022 #2 Share Posted May 17, 2022 Antonio.Paradiso@msccruises.co.uk Link to comment Share on other sites More sharing options...
emmas gran Posted May 17, 2022 Author #3 Share Posted May 17, 2022 21 minutes ago, weloveamerica said: Antonio.Paradiso@msccruises.co.uk Many thanks 1 Link to comment Share on other sites More sharing options...
Rare kernow Posted May 18, 2022 #4 Share Posted May 18, 2022 I used this email a couple of months ago and had a reply from someone in his office almost immediately. Antonio is currently onboard Virtuosa, we've chatted to him several times this week. He does not advertise who he is, but is very open to genuine complaints. He really wants to make MSC successful in the UK market. 2 Link to comment Share on other sites More sharing options...
emmas gran Posted May 19, 2022 Author #5 Share Posted May 19, 2022 23 hours ago, kernow said: I used this email a couple of months ago and had a reply from someone in his office almost immediately. Antonio is currently onboard Virtuosa, we've chatted to him several times this week. He does not advertise who he is, but is very open to genuine complaints. He really wants to make MSC successful in the UK market. Thanks for that - they do need to up their game on Customer Service Link to comment Share on other sites More sharing options...
Rare kernow Posted May 19, 2022 #6 Share Posted May 19, 2022 2 hours ago, emmas gran said: Thanks for that - they do need to up their game on Customer Service I've mentioned it to a couple of people onboard including Antonio. They do admit it's a problem and are trying to do something about it but sounds like they are having trouble getting the right staff. To be fair I've had similar issues with RCL ,there are always threads like this one over on that board too. I think for serious issues this email will work, hopefully people don't inundate it with petty issues (lots of people moaning about silly things onboard🙄). Hope you get sorted. Link to comment Share on other sites More sharing options...
emmas gran Posted May 24, 2022 Author #7 Share Posted May 24, 2022 On 5/19/2022 at 8:32 AM, kernow said: I've mentioned it to a couple of people onboard including Antonio. They do admit it's a problem and are trying to do something about it but sounds like they are having trouble getting the right staff. To be fair I've had similar issues with RCL ,there are always threads like this one over on that board too. I think for serious issues this email will work, hopefully people don't inundate it with petty issues (lots of people moaning about silly things onboard🙄). Hope you get sorted. Thanks for your help did an email yesterday , got a phone call early evening with promise of resolution today. 2 Link to comment Share on other sites More sharing options...
Paphillyguy Posted May 24, 2022 #8 Share Posted May 24, 2022 Does anyone know if there is someone like Antonio in the USA? 1 Link to comment Share on other sites More sharing options...
JAGR Posted May 24, 2022 #9 Share Posted May 24, 2022 21 minutes ago, Paphillyguy said: Does anyone know if there is someone like Antonio in the USA? Just guessing. Current President of MSC Cruises USA is Ruben Rodriguez. If email protocol follows the one for Antonio, the email would be Ruben.Rodriguez@msccruises.com Link to comment Share on other sites More sharing options...
emmas gran Posted May 24, 2022 Author #10 Share Posted May 24, 2022 Email and another phone call, very happy with result 👍👏😀 3 Link to comment Share on other sites More sharing options...
weloveamerica Posted May 25, 2022 #11 Share Posted May 25, 2022 19 hours ago, emmas gran said: Email and another phone call, very happy with result 👍👏😀 Glad the email worked for you and that you are sorted. Link to comment Share on other sites More sharing options...
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