pennyspain Posted June 15, 2022 #1 Share Posted June 15, 2022 Three days before we were due to sail on Epic out of Barcelona on 5th June, my husband was taken into hospital. I contacted my travel agent on Friday 3rd June to ask them to notify NCL that we couldn’t travel. I have a cancellation invoice from my TA which indicates that I should get prepaid gratuities, taxes, and excursions refunded. Questions 1. Will we get our CruiseNext credit refunded? 2. How long are we likely to wait for refund? Thank you. Link to comment Share on other sites More sharing options...
hallux Posted June 15, 2022 #2 Share Posted June 15, 2022 First - I hope your husband is recovering from whatever had him in the hospital. You would need to review the cancellation policy for your region to find what you're entitled to receive for refund of the cruise fare. Your TA should know this as well. If you took out insurance, most likely a claim against the insurance is your course of action. 1 Link to comment Share on other sites More sharing options...
bluesea777 Posted June 15, 2022 #3 Share Posted June 15, 2022 When we had to cancel the Ultimate Baltics cruise in 2019 due to a severe medical condition, our PCC cancelled it for us and gave us a link to go to AON (we had NCL insurance) to make a claim. After uploading some forms and doctor’s signed form, we got all monies back less the insurance. The cruise next wasn’t brought back but as I said we got all the monies back …. Link to comment Share on other sites More sharing options...
jennjess Posted June 15, 2022 #4 Share Posted June 15, 2022 (edited) 4 hours ago, pennyspain said: Three days before we were due to sail on Epic out of Barcelona on 5th June, my husband was taken into hospital. I contacted my travel agent on Friday 3rd June to ask them to notify NCL that we couldn’t travel. I have a cancellation invoice from my TA which indicates that I should get prepaid gratuities, taxes, and excursions refunded. Questions 1. Will we get our CruiseNext credit refunded? 2. How long are we likely to wait for refund? Thank you. 28 days have passed since I put in a claim for the same refunds and I have yet to hear anything from NCL. I called today and was told they would send an email to the financial department. Will call again on Friday to see if there is any further news. I'm wondering if it might be faster to do it via the credit card company. Edited June 15, 2022 by jennjess Link to comment Share on other sites More sharing options...
Funky Fusion FoodsJ Posted June 15, 2022 #5 Share Posted June 15, 2022 Unfortunately disputing the charge with the credit card company won't work. NCL will just provide them a copy of the cancellation policy validating the charge. Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted June 15, 2022 #6 Share Posted June 15, 2022 3 hours ago, Funky Fusion FoodsJ said: Unfortunately disputing the charge with the credit card company won't work. NCL will just provide them a copy of the cancellation policy validating the charge. Are you suggesting that NCL's policy is that prepaid gratuities and shore excursions are NOT fully refundable? That's a new one. Link to comment Share on other sites More sharing options...
Funky Fusion FoodsJ Posted June 15, 2022 #7 Share Posted June 15, 2022 13 minutes ago, ChiefMateJRK said: Are you suggesting that NCL's policy is that prepaid gratuities and shore excursions are NOT fully refundable? That's a new one. Not suggesting anything, new or old, but the credit card dispute route has proven to be a loser for the cruiser in most situations. Link to comment Share on other sites More sharing options...
The Shrike Posted June 15, 2022 #8 Share Posted June 15, 2022 4 hours ago, jennjess said: 28 days have passed since I put in a claim for the same refunds and I have yet to hear anything from NCL. I called today and was told they would send an email to the financial department. Will call again on Friday to see if there is any further news. I'm wondering if it might be faster to do it via the credit card company. You're omitting a lot of information. I wonder why? Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted June 15, 2022 #9 Share Posted June 15, 2022 38 minutes ago, Funky Fusion FoodsJ said: Not suggesting anything, new or old, but the credit card dispute route has proven to be a loser for the cruiser in most situations. It's worked for me every time I've used it (cruising or otherwise). I have no idea where you're getting your information. Link to comment Share on other sites More sharing options...
jennjess Posted June 15, 2022 #10 Share Posted June 15, 2022 10 minutes ago, ChiefMateJRK said: It's worked for me every time I've used it (cruising or otherwise). I have no idea where you're getting your information. Well I hope that will be my last resort, fingers crossed it won't come to that. Link to comment Share on other sites More sharing options...
hallux Posted June 15, 2022 #11 Share Posted June 15, 2022 39 minutes ago, ChiefMateJRK said: It's worked for me every time I've used it (cruising or otherwise). I have no idea where you're getting your information. That may be a valid route for the pre-paid gratuities and excursions, yes. Doing a CC dispute for the fare because the cruise line is sticking to the cancellation policy and you don't like it is not a winning proposition. Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted June 15, 2022 #12 Share Posted June 15, 2022 1 hour ago, hallux said: That may be a valid route for the pre-paid gratuities and excursions, yes. Doing a CC dispute for the fare because the cruise line is sticking to the cancellation policy and you don't like it is not a winning proposition. No doubt, but that wasn't the scenario I (and this thread) were discussing. You may wish to reread the OP. 😎 Link to comment Share on other sites More sharing options...
deniseatnycs Posted June 15, 2022 #13 Share Posted June 15, 2022 16 hours ago, pennyspain said: Three days before we were due to sail on Epic out of Barcelona on 5th June, my husband was taken into hospital. I contacted my travel agent on Friday 3rd June to ask them to notify NCL that we couldn’t travel. I have a cancellation invoice from my TA which indicates that I should get prepaid gratuities, taxes, and excursions refunded. Questions 1. Will we get our CruiseNext credit refunded? 2. How long are we likely to wait for refund? Thank you. Hi Pennyspain, If like us, you booked through the U.K. office then as your agent says you will of course get a refund on gratuities, shore excursions etc. Sadly though you will not get your deposit (CruiseNext) refunded or any other payment for the cruise itself. Has your insurance covered this part it should do? Hope your husband is on the mend and you can look forward to cruising again soon Link to comment Share on other sites More sharing options...
hallux Posted June 15, 2022 #14 Share Posted June 15, 2022 1 hour ago, ChiefMateJRK said: No doubt, but that wasn't the scenario I (and this thread) were discussing. You may wish to reread the OP. 😎 Actually, the 2 items asked after the word 'questions' don't mention the gratuities or excursions, they asked if they should expect their CND's refunded and how long it should take. I guess we were both wrong.... Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted June 15, 2022 #15 Share Posted June 15, 2022 5 minutes ago, hallux said: Actually, the 2 items asked after the word 'questions' don't mention the gratuities or excursions, they asked if they should expect their CND's refunded and how long it should take. I guess we were both wrong.... Yeah, it isn't really clear what "question 2" is referring to. Oh well, that's the internet for ya'. The context of my comments began with my initial comment: 4 hours ago, ChiefMateJRK said: Are you suggesting that NCL's policy is that prepaid gratuities and shore excursions are NOT fully refundable? That's a new one. That led to the side bar on credit card disputes, which are 100% reliable when a merchant doesn't honor their own refund policies. Link to comment Share on other sites More sharing options...
Funky Fusion FoodsJ Posted June 16, 2022 #16 Share Posted June 16, 2022 6 hours ago, hallux said: That may be a valid route for the pre-paid gratuities and excursions, yes. Doing a CC dispute for the fare because the cruise line is sticking to the cancellation policy and you don't like it is not a winning proposition. Thank you hallux.... Link to comment Share on other sites More sharing options...
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