Forced Room Change on Quantum - Update - Without Travel Agency Name

[stephaniekleinn]

HI all, my other post was deleted because I listed the travel agency name. I wanted to give everyone an update so below is the original post (with name removed) and our outcome thus far.

 

I thought I read a post about this earlier in the month but now I can’t find it. 

I received an email from RCCL today stating that:

“After completing an onboard stateroom audit of Quantum of the Seas, we found a discrepancy with your stateroom's capacity requiring us to move you to a new stateroom on our July 4, 2022 sailing.”

The email goes on to say that they moved us to a deck 3 ocean view stateroom, from a deck 11 inside room with virtual balcony. We have 4 reservations so it doesn’t say which one was effected but I would assume it would be the only inside cabin we have booked. The others are all balconies so I know (or hope) they wouldn’t downgrade us. 

 

I called XXXXX, who we booked through, and they had no record of this. They put me on hold and called RCCL. RCCL has no record of this, YET. RCCL told my XXXXX rep that the change hasn’t been made yet but it will likely happen. My rep, nor I, can wrap our heads around this….has this happened to anyone else? RCCL told us to keep checking the reservation and when the change is implemented I can call back and try to see what cabin may be available to switch to. 

Aside from the stress this causes, my biggest concern is that this cabin has my kids (18 & 12) in it. I booked the specific cabin I did because its right in the same group of the other cabins on deck 11. 

I know loyalty isn’t much anymore but we’re diamond members and typically cruise yearly (or more) with RCCL. Any advice or past experiences are appreciated.

 

Update:

The change showed up today, spent an hour and a half on the phone but they ended up splitting my reservation to have one parent and one child in each room, and moving the inside cabin to deck 9 as opposed to deck 3. They told me I could keep calling back to try and get something on the 11th floor but I don’t have the time to spend so long on hold. Still frustrated but better than where we were originally placed

 

[ReneeFLL]

If you don’t want to keep calling (which I don’t blame you) keep checking their website for something else to show up. If something does click on the room so it pulls it out of inventory for a few minutes and contact your TA asap. I wouldn’t count on the TA always checking for you. Also, definitely start checking more often starting about a week or so before the cruise. That’s when people will start dropping out because they end up with covid or some other reason.

 

Edited June 22, 2022 by ReneeFLL

[robmtx]

How many were in the inside cabin to begin with? Was there at least one 21 yr old on the cabin (at least on the reservation for that stateroom)?

The only thing I can think of is you had 3+ in the inside room and planning to shift people around once on board. The room only supports double occupancy so you got shifted.

I'd argue that they could change the named passengers for the inside to two names, move the additional people to one of your balcony rooms, and consider this a wash for all involved (unless your balcony rooms are also at capacity).

 

 

[martikus]

I’d be expecting my travel

agent to fix it.  If you are going to use one their job is to ensure these craZy situations are fixed.  That would not be a satisfactory resolution for me.

[Ourusualbeach]

3 minutes ago, robmtx said:

How many were in the inside cabin to begin with? Was there at least one 21 yr old on the cabin (at least on the reservation for that stateroom)?

The only thing I can think of is you had 3+ in the inside room and planning to shift people around once on board. The room only supports double occupancy so you got shifted.

I'd argue that they could change the named passengers for the inside to two names, move the additional people to one of your balcony rooms, and consider this a wash for all involved (unless your balcony rooms are also at capacity).

 

 

You do not have to have an over 21 on the reservation if itbis directly beside or directly across tje hall. 

[robmtx]

1 minute ago, Ourusualbeach said:

You do not have to have an over 21 on the reservation if itbis directly beside or directly across tje hall. 

Right, which is why I'd be complaining to the cruise line about moving them. Cruise line violating their own policy. If there wasn't at least one 21+ in that room, they should have not moved it.

[Ourusualbeach]

3 minutes ago, robmtx said:

Right, which is why I'd be complaining to the cruise line about moving them. Cruise line violating their own policy. If there wasn't at least one 21+ in that room, they should have not moved it.

Still happens.  Royal knows they can split  the adults up. 

[Ourusualbeach]

7 minutes ago, martikus said:

I’d be expecting my travel

agent to fix it.  If you are going to use one their job is to ensure these craZy situations are fixed.  That would not be a satisfactory resolution for me.

Not much you can do when there are no available cabins on tjr ship in smy category let stone finding 2 together. 

 

Tje one thing I have learned is that while Roydl will mskf changes that impact a guest they will not then impact another guest to make the first ones life easier.

 

This same situation happened to a group of my vlients with about 15 cabins impacted.  Luckily we were 6 moths before final and there was lots of cabins available and I was able to get everyone upgraded to side by side and connecting balconies but fometimes there is nothing that van be gone, I'd still be asking for a bunch of OBC though. 

[stephaniekleinn]

21 hours ago, robmtx said:

How many were in the inside cabin to begin with? Was there at least one 21 yr old on the cabin (at least on the reservation for that stateroom)?

The only thing I can think of is you had 3+ in the inside room and planning to shift people around once on board. The room only supports double occupancy so you got shifted.

I'd argue that they could change the named passengers for the inside to two names, move the additional people to one of your balcony rooms, and consider this a wash for all involved (unless your balcony rooms are also at capacity).

 

 

There were only two but the oldest was only 18. I wasn't aware of the rule about being over 21 and they originally let us book it like that with the kids down the hall (not directly across). The resolution is good enough for now. I work 12+ hours a day and don't have much more "fight" left in me. The travel agency won't fight for me, they stayed on the line because RCCL said they had to be on the line but they didn't say a word. Things may be done differently next time....