Casino offers

[suzk2275a]

My husband and I have separate offers for free cruises. Both offers include free drinks for one person (mine is in the casino only, his is anywhere on the ship). I called to see if I booked one room if We could both still get our free drinks offers. I was told no. I was told I’d have to book 2 rooms. Does anyone know if this is correct?  
 

thanks. 

[d12j28]

Have your husband book and get the free drinks everywhere. You will get the DOU card in the casino. Just take a copy of your offer and show the casino host. 

 

Edit: Just wanted to add that you need to make sure it's a cruise you BOTH get the offer for. If he books one that you don't have the offer for you won't get it.

Edited June 29, 2022 by d12j28

[mz-s]

4 minutes ago, d12j28 said:

Have your husband book and get the free drinks everywhere. You will get the DOU card in the casino. Just take a copy of your offer and show the casino host. 

 

Edit: Just wanted to add that you need to make sure it's a cruise you BOTH get the offer for. If he books one that you don't have the offer for you won't get it.

 

This is how it worked for my wife and I on our last cruise last month as well. In our case we didn't have to take a copy of the offer to the host, it was applied automatically for both of us. But it never hurts to bring a copy of the offer just in case.

[suzk2275a]

11 minutes ago, d12j28 said:

Have your husband book and get the free drinks everywhere. You will get the DOU card in the casino. Just take a copy of your offer and show the casino host. 

 

Edit: Just wanted to add that you need to make sure it's a cruise you BOTH get the offer for. If he books one that you don't have the offer for you won't get it.

Thank you. The offers are both online offers (same cruise). Can I just print out the offer for proof?  

[d12j28]

Just now, suzk2275a said:

Thank you. The offers are both online offers (same cruise). Can I just print out the offer for proof?  

If the offers are good for the same cruise you should be fine. Sometimes you don't get the same offers for a specific cruise. Just wanted you to be sure you both get the offer for the cruise you pick.

I always print out the offer just in case. Never had to show it though. The casino host will know what offers you had for that specific cruise. 

[gopackgo21]

     It has to be the same “type” of offer. Example being “Jackpot Deal” or “Hot Streak Bonus”. My husband had a free suite, $1000 fun play, and free drinks anywhere on the ship as a Jackpot deal. We booked it, and then I called the casino line and they added my perks on. 
 

   My Jackpot deal has DOU in the Casino and $1000 fun play.  But it does have to be the same type of deal. I had another type of promotion with free drinks everywhere but it wasn’t the same type of promo, so I was told no. 

[suzk2275a]

37 minutes ago, gopackgo21 said:

     It has to be the same “type” of offer. Example being “Jackpot Deal” or “Hot Streak Bonus”. My husband had a free suite, $1000 fun play, and free drinks anywhere on the ship as a Jackpot deal. We booked it, and then I called the casino line and they added my perks on. 
 

   My Jackpot deal has DOU in the Casino and $1000 fun play.  But it does have to be the same type of deal. I had another type of promotion with free drinks everywhere but it wasn’t the same type of promo, so I was told no. 

 

Thanks!  Did you also get your free play?

 

Edited June 29, 2022 by suzk2275a

[gopackgo21]

1 hour ago, suzk2275a said:

 

Thanks!  Did you also get your free play?

 

The cruise is in 2.5 weeks, but I was told by the Casino department that I would! 🙂

[phoneman69]

2 hours ago, suzk2275a said:

Thank you. The offers are both online offers (same cruise). Can I just print out the offer for proof?  

Yes Print the offer and have it with you when you see the casino host. DW and i had to do this last cruise and very glad i had the Printed copy showing we both had the offer.

[d12j28]

1 hour ago, gopackgo21 said:

     It has to be the same “type” of offer. Example being “Jackpot Deal” or “Hot Streak Bonus”. My husband had a free suite, $1000 fun play, and free drinks anywhere on the ship as a Jackpot deal. We booked it, and then I called the casino line and they added my perks on. 
 

   My Jackpot deal has DOU in the Casino and $1000 fun play.  But it does have to be the same type of deal. I had another type of promotion with free drinks everywhere but it wasn’t the same type of promo, so I was told no. 

It doesn't have to be the same "type" of offer. You both just have to have offers for the same cruise, which is what messes people up. We've had the same exact offers before but there were cruises that didn't match up with both offers.  

[gopackgo21]

1 hour ago, d12j28 said:

It doesn't have to be the same "type" of offer. You both just have to have offers for the same cruise, which is what messes people up. We've had the same exact offers before but there were cruises that didn't match up with both offers.  

The Casino Department told me directly that it has to be the same "type". Nothing about the same cruise. My husband's offer we are booked on is an "FHS" and mine that is also the "Hot Streak Bonus" is "FHB". I also have a Jackpot Deal that allows me to get free drinks everywhere on the ship, and it's available for my current cruise, but because it's not the same "type", they will not combine it. 

 

   Ultimately we went the option that includes the best free room (Suite) and most free play for us both because I won't spend $1000 on drinks. We are getting 1 free suite, DOU anywhere for him, DOU in Casino for me, and we each get $1000 in funplay. 

[d12j28]

48 minutes ago, gopackgo21 said:

The Casino Department told me directly that it has to be the same "type". Nothing about the same cruise. My husband's offer we are booked on is an "FHS" and mine that is also the "Hot Streak Bonus" is "FHB". I also have a Jackpot Deal that allows me to get free drinks everywhere on the ship, and it's available for my current cruise, but because it's not the same "type", they will not combine it. 

 

   Ultimately we went the option that includes the best free room (Suite) and most free play for us both because I won't spend $1000 on drinks. We are getting 1 free suite, DOU anywhere for him, DOU in Casino for me, and we each get $1000 in funplay. 

I think you will find that if you go see the casino host and show the offer for you with drinks everywhere you will get it. Beware of the fun play though if that is a different amount.

[pistnbroke]

What number did you use to contact the Players Club directly ?

thanks

[gopackgo21]

19 hours ago, pistnbroke said:

What number did you use to contact the Players Club directly ?

thanks

I just called the standard line and asked to be transferred to the casino department.