Maxsnz Posted September 2, 2022 #1 Share Posted September 2, 2022 Anyone else having issues last couple of days trying to make spa reservations through cruise personalizer? Trying to pay for bookings selected in the cart doesn't work... Clicking pay by card just greys out the window, clicking PayPal just brings up a spinning "loading" wheel to nowhere... Have tried different devices and browsers... Hopefully not just me? 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted September 2, 2022 #2 Share Posted September 2, 2022 4 hours ago, Maxsnz said: Anyone else having issues last couple of days trying to make spa reservations through cruise personalizer? Trying to pay for bookings selected in the cart doesn't work... Clicking pay by card just greys out the window, clicking PayPal just brings up a spinning "loading" wheel to nowhere... Have tried different devices and browsers... Hopefully not just me? Try it again later today or tmrw, as they have been updating the Payment section of the website this last week. Not sure if your in the US? Seems to be working. If your not, then it may be updated soon, I hope. Link to comment Share on other sites More sharing options...
Wishing on a star Posted September 2, 2022 #3 Share Posted September 2, 2022 I think we have been hearing of problems with the payments. I think some people have mentioned trying to call. But, who knows how long that would take to get ahold of somebody? Pulling up Live Chat while you are managing the booking might be something else to try. 1 Link to comment Share on other sites More sharing options...
Maxsnz Posted September 2, 2022 Author #4 Share Posted September 2, 2022 Thanks, yeah I just called and apparently the Medallion team can usually book manually. Spent ages loading the bookings and then even they encountered the same error at their end! Frustrating! Link to comment Share on other sites More sharing options...
jondriver Posted September 8, 2022 #5 Share Posted September 8, 2022 I’ve been having the same problem. Hope they fix it soon. Link to comment Share on other sites More sharing options...
norahs-lot Posted September 11, 2022 #6 Share Posted September 11, 2022 I have just managed to book Lotus Spa services for a Sky Princess cruise, 2023. System now seems to be working... Logged in ( UK ) to my account via princess.com and able to pay with credit card. Previous attempts had failed. Link to comment Share on other sites More sharing options...
Maxsnz Posted September 16, 2022 Author #7 Share Posted September 16, 2022 Yep seems fixed. How annoying this was a bug for weeks and they didn't even mention on their website there were technical issues Link to comment Share on other sites More sharing options...
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