Anyone else not able to see cruise in the planner that is reusing a booking #?

[cgolf1]

So in 2021 we canceled a cruise before final payment and directly booked a 2023 cruise. They gave us the same booking number. 
 

Now when we go into the cruise planner we don’t see the new cruise and when we try to link it, it says it’s already linked. If we look in the trips taken section, the canceled cruise is there with no points earned showing the shared booking number. 
 

Is it the fact they left it in the cruises taken section not allowing us to see the new one? We want to get shore excursions and dining times set, so need to get this fixed. 
 

Has anyone else encountered this, and if so what was the process to get it fixed.