jjsparkles Posted October 28, 2022 #1 Share Posted October 28, 2022 I think I know the answer to this, but thought I'd double check with some experts before I go ahead with a new booking. I went all the way through the booking process until the credit card info stage - the page crashed so I went back through again. I was using my phone and it just wasn't completing the payment, so I logged into my laptop to try again. Well, now the price has increased by over £400 each - which I think is a bit odd. I tried to call the helpline, but as I'm in the UK the helpline is now closed. So I could wait until tomorrow or book a different date, a week later with a similar price but still more expensive than the original price. I took screen shots of what I was trying to book. It is just a case of me being unlucky and the good price is now gone, or is there a chance there's been a glitch in their booking system and someone tomorrow could help me? As I say, I think I know the answer and have probably missed out. Any experiences? Many thanks Link to comment Share on other sites More sharing options...
smwg Posted October 28, 2022 #2 Share Posted October 28, 2022 (edited) Double check to make sure you are logged in on the desktop. My price is higher when I'm not logged in. Edited: Never Mind I see where you said you logged in. 😞 Edited October 28, 2022 by smwg Link to comment Share on other sites More sharing options...
taglovestocruise Posted October 28, 2022 #3 Share Posted October 28, 2022 1 minute ago, jjsparkles said: I think I know the answer to this, but thought I'd double check with some experts before I go ahead with a new booking. I went all the way through the booking process until the credit card info stage - the page crashed so I went back through again. I was using my phone and it just wasn't completing the payment, so I logged into my laptop to try again. Well, now the price has increased by over £400 each - which I think is a bit odd. I tried to call the helpline, but as I'm in the UK the helpline is now closed. So I could wait until tomorrow or book a different date, a week later with a similar price but still more expensive than the original price. I took screen shots of what I was trying to book. It is just a case of me being unlucky and the good price is now gone, or is there a chance there's been a glitch in their booking system and someone tomorrow could help me? As I say, I think I know the answer and have probably missed out. Any experiences? Many thanks Call, your saving grace may be the screenshot. A similar thing happened to us many years ago. We did a online booking on a Sunday night that was not completed, the following day the sale was over and prices jumped. We called the C&A number and they repriced because we had a screenshot of our cabin price. good luck and happy cruising. As a side note, I sat in the Diamond lounge for a few hours and talked to a guy from Scotland, could barely understand a word he said. I asked him if I had a hard to understand accent, he said he could hardly understand a bloody word. Happy cruising. 1 Link to comment Share on other sites More sharing options...
jjsparkles Posted October 28, 2022 Author #4 Share Posted October 28, 2022 1 minute ago, smwg said: Double check to make sure you are logged in on the desktop. My price is higher when I'm not logged in. Thanks, yes I've checked and I'm logged in. 1 minute ago, taglovestocruise said: Call, your saving grace may be the screenshot. A similar thing happened to us many years ago. We did a online booking on a Sunday night that was not completed, the following day the sale was over and prices jumped. We called the C&A number and they repriced because we had a screenshot of our cabin price. good luck and happy cruising. As a side note, I sat in the Diamond lounge for a few hours and talked to a guy from Scotland, could barely understand a word he said. I asked him if I had a hard to understand accent, he said he could hardly understand a bloody word. Happy cruising. Thanks - trying to decide what to do. I've just found a similar price, difference of £100 with *****, a uk based agent. Reviews for them look favourable. I'm worried if I wait until tomorrow that Royal won't help and this other deal will be gone... LOL re not being able to understand...so funny that when we all speak the same language 😂 Link to comment Share on other sites More sharing options...
Biker19 Posted October 29, 2022 #5 Share Posted October 29, 2022 13 hours ago, jjsparkles said: I'm worried if I wait until tomorrow that Royal won't help and this other deal will be gone... Very unlikely they will help you get the deal you saw, even with screen shots. 1 Link to comment Share on other sites More sharing options...
jjsparkles Posted October 29, 2022 Author #6 Share Posted October 29, 2022 8 hours ago, Biker19 said: Very unlikely they will help you get the deal you saw, even with screen shots. Yes, you’re right, they wouldn’t help, as I’d originally thought. I managed to get a similar deal the next sailing paying £100 more which was ok. And it turns out the itinerary is slightly different and includes a port we want to see, so it’s worked out ok 🙂 3 Link to comment Share on other sites More sharing options...
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