MSC and MyVegas

[KIMMER322]

On 2/11/2023 at 9:43 AM, ddlb said:

I was disappointed that. I could not use my 30% off coupon with the yacht club. However, I was able to book a aurea premium  suite with the aft wraparound deck using their included drink  and Wi-Fi package cabin price at 30% off. This includes their thermal spa!  You may want to consider that option. I have never done an aft balcony let alone a solo cruise so this will be interesting to say the least. Will probably get the option to upgrade, but I’d have to pay double for the yacht club bid. 

Can you tell me if you had to pay in full when you booked or just put a deposit? How much if only a deposit?  Thanks! 

[ddlb]

13 hours ago, KIMMER322 said:

Can you tell me if you had to pay in full when you booked or just put a deposit? How much if only a deposit?  Thanks! 

When I got my booking I was given three days to pay the $99  deposit (solo)and was told by the MSC rep I had until March  7 to pay the balance which is 75 days or so before the Cruise. 

However, I got an email the day after I made the deposit stating if I didn’t pay the balance within seven days they would cancel my cruise.  I posted on this forum for  advice and the bottom line was PAY and don't call MSC so I did. Would have preferred to wait so the charge would be on my next credit card billing. 

[shellunderwater]

Can't even get MSC to contact me about a booking using MyVegas.

 

What's the secret?  How do you book?  Filled out the form twice.  Emailed once.  Even tried the phone twice...never answered the call.

Edited February 27, 2023 by shellunderwater

[shoptom]

I filled out the emailed form 6 days ago and haven't received a response other than the web site confirmation.  The terms stated 3 days at which point I contacted MSC and Playstudios with only their  auto replies so far.

[Bob46]

I've had the same problem getting any kind of response.  I've submitted the form 3 times.  I called MSC Casino and they said they haven't received the form and can't do anything without it.  I've called the contact number 20 times so far today and just get a busy signal.  I've e mailed every contact I can find but haven't received a single response, not even auto replies.  This has been going on for almost 3 weeks now.  It's pretty frustrating.

[shellunderwater]

Turned it over to our TA.  Warned her about my experience, told her its not top priority (as it isn't for us).  Lets see what she can do. 

 

She's dealt with the MyVegas benefits with our RCL booking so she's aware it may not be easy.

[ddlb]

Ok email a copy of your reward with the 6 digit redemption code number to mscexistingreservations@msccruisesusa.com.You will be given an SR number by return email.
Call MSC regular phone number and tell them you want to make your booking and give them the SR number that proves you get the 30% off discount or whichever one you selected.  They will check it out. 
I also had asked for the MSC casino concierge, but they transferred me back to the regular rep. it took a while, but this proves you get the 30% off.

The first time I got the 30% off coupon the MSC concierge   called me about three days later. This time I just called the number that was listed on the reward and got the runaround. Good luck. Also I was told you cant use with YC. 

So called the regular MSC number, which is. 877-665-4655. Make sure you requested voyager 5% discount too. Also, go to their website first and select your cruise and do a mock booking so you’ll know there applying the discounts my discounts did not quite match what they said I had to pay but it was close enough.

[Cannotwaitocruise]

Does anyone know if this 30% works on three people in the room or just two people?  I am really anxious to book  My rewards says I have till March 27th.  I have not heard from anyone yet.  

[ddlb]

9 hours ago, Cannotwaitocruise said:

Does anyone know if this 30% works on three people in the room or just two people?  I am really anxious to book  My rewards says I have till March 27th.  I have not heard from anyone yet.  

i am sure you will be able to book 3. The 30% off discount is good for two. You will have to pay a surcharge for the third person but I’m not sure how much. I suggest you get online with MSC and do a mock booking for three for the cruise you want to take so you will get an idea of the gross amount. If you have not heard from MSC I also suggest using the above message that’s how I got my 30% booking to go through right away.  Prices for what I booked have gone up in the last couple weeks glad  I was able to book when I did.

[KKB]

This is disheartening to hear no one seems to be getting answers. (MSC isn't known for strength in communications...)

Submitted the form yesterday, nothing yet.

We head to Vegas Monday.

Guess if I get no response I'll just return in & try when we get back.

[ddlb]

40 minutes ago, KKB said:

This is disheartening to hear no one seems to be getting answers. (MSC isn't known for strength in communications...)

Submitted the form yesterday, nothing yet.

We head to Vegas Monday.

Guess if I get no response I'll just return in & try when we get back.

Please read my post in this thread #32

[KKB]

1 minute ago, ddlb said:

Please read my post in this thread #32

Last time I called MSC took 90 minutes to remedy...sigh...

[shoptom]

Now the MSC discounts are gone from Playstudios.

[ddlb]

1 hour ago, shoptom said:

Now the MSC discounts are gone from Playstudios.

Did you check all the myvegas apps.  Pop,Bingo, slots, konami and blackjack. The value rewards accumulate from all 7 apps (other 2 are myvegas facebook and mgm). The 10/20/30 may be offered again. I missed it the first couple times. Keep checking. 

[KKB]

18 hours ago, ddlb said:

Did you check all the myvegas apps.  Pop,Bingo, slots, konami and blackjack. The value rewards accumulate from all 7 apps (other 2 are myvegas facebook and mgm). The 10/20/30 may be offered again. I missed it the first couple times. Keep checking. 

I checked 4 apps (I don't have bingo) & online.

Gone

[ddlb]

2 hours ago, KKB said:

I checked 4 apps (I don't have bingo) & online.

Gone

Yeah i checked them too. Hopefully they will come back soon. 

[KKB]

23 hours ago, ddlb said:

Please read my post in this thread #32

Sent email to existing reservations & called today.

Transferred to Casino Concierge. They said I must fill out form. (I DID)

So I have sent email to the concierge.

AND we wait...

[ddlb]

3 minutes ago, KKB said:

Sent email to existing reservations & called today.

Transferred to Casino Concierge. They said I must fill out form. (I DID)

So I have sent email to the concierge.

AND we wait...

Oh my goodness!!  So you emailed a copy of your reward to the existing reservations EMAIL  and got the return email with an SR number? When I got that I just called the regular MSC number to book a cruise and they worked with the SR number to get me set up. It took awhile for the rep to get everything straightened out.  Good luck. WHAT A HASSLE!!!

[KKB]

47 minutes ago, ddlb said:

Oh my goodness!!  So you emailed a copy of your reward to the existing reservations EMAIL  and got the return email with an SR number? When I got that I just called the regular MSC number to book a cruise and they worked with the SR number to get me set up. It took awhile for the rep to get everything straightened out.  Good luck. WHAT A HASSLE!!!

Yep, gave the SR code to both depts...

[shoptom]

After 10 days Playstudios gave up on MSC and refunded my points.  I've had about 50% fail rate with MyVegas rewards in five years.

[ddlb]

2 hours ago, shoptom said:

After 10 days Playstudios gave up on MSC and refunded my points.  I've had about 50% fail rate with MyVegas rewards in five years.

Wow!!  I was just lucky I guess.  My first 30% off I was able to use on the yacht club and I actually got a call like two or three days after I got my reward and the booking went very smoothly. This last one was a hassle (ref post 32) but I did get the 30% off on a premium Aurea aft wraparound balcony. I noticed the rewards are all gone now. I also see  NCL is offering rewards. The one I want to snag is $750 off yesterday I could’ve gotten a $500 off but I’m hoping to get a $750 one!  They do seem to renew them. 

[Cannotwaitocruise]

In one of my MSC emails that I received about doing a mock booking had a request call option.  I tried that last night and someone called me this morning.  I booked my cruise.  They sent me a link to send a screenshot of my reward.  After they receive that, they will apply it to my cruise rate. I did have to pay $597 deposit for three people.  Will update when I see my 30% off shows up.