Hangman115 Posted November 11, 2022 #1 Share Posted November 11, 2022 When I booked the fun pass it clearly was advertised as UNLIMITED. We booked a 12 night so the $80 unlimited pass I thought would be great way to do something other than drinking and eating. My cruise sails in a few weeks. Now I see the "unlimited" advertism has been changed $140 value for $80. No longer unlimited. I called MSC to see about the change. Asked about a refund since it is no longer unlimited. MSC response was NO REFUNDS. And NO UNLIMITED. This puts a sour taste on the deal. Guess MSC has my money so they do not have to honor what they sold me. It is not like a port change change due to hurricane or something. This is an onboard activity tat will still happen. Just not the value they advertised. NO LONGER UNLIMITED Link to comment Share on other sites More sharing options...
blordos Posted November 11, 2022 #2 Share Posted November 11, 2022 Do you have a screenshot of the advertisement ? Link to comment Share on other sites More sharing options...
Hangman115 Posted November 11, 2022 Author #3 Share Posted November 11, 2022 2 hours ago, blordos said: Do you have a screenshot of the advertisement ? I do. Offered to send it. They said does not matter. It is 80 for 140 value now. I know not to buy this again. But I will continue to sail on MSC anyway Link to comment Share on other sites More sharing options...
marcoigna Posted November 11, 2022 #4 Share Posted November 11, 2022 You 100% can cancel with refund. Any add in can be cancelled prior to sailing. I would escalate to get refund if u want. When u got your vouchers with tickets - what does the voucher say ? Link to comment Share on other sites More sharing options...
Tierun Posted November 11, 2022 #5 Share Posted November 11, 2022 When did you purchase unlimited? It was always $80 for $140 worth of games going back to last year when I booked Seashore. Link to comment Share on other sites More sharing options...
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