Info about “bounce back” offers earned onboard

[KarmaCruisers]

So I earned a free cruise, from the casino, while onboard the thanksgiving sailing of the Sky.

We got off the ship on Saturday.

I called the casino dept (which by the way is only open like 8am-6pm PST; as they’re ACTUALLY located in Santa Clarita)

The gentleman I spoke (who was also CLEARLY a U.S. citizen) said offers don’t get loaded into the system that quickly; that I need to call back most likely NEXT Wednesday (a full 10 days after sailing)

He said, it does seem contradictory that you “only” have 45 days to book it; yet it doesn’t ACTUALLY load until 10 days after it should. (Realistically like 20, because on the offer it says “any time after 11/19/22”; where they got that date I have no idea; other than it was the first day of that thanksgiving cruise)

[dweeb]

The last few cruises that I have done recently, the offers were loaded into the system after a few days.  We returned on Saturday, and the offers were available on Wednesday.  Maybe because of the Thanksgiving holiday, they were late for you.  

 

You can also check your account to see if they were loaded.  Log into your account, the go to Future Cruise Credits, then go to onboard credits.  It will list the various offers and Future Cruise Credit that you have.  You will still need the info that was on the card/letter they provided at the end of the cruise when you talk to them.

 

Hope this helps you out.

 

 

Edited November 30, 2022 by dweeb
spelling

[eclue]

The Come Back and Play offers always must be booked within 45 days of receipt and are usually good for sailing up to 6 months later. We use them all the time.

[KarmaCruisers]

You’re right..looked at princess.com just now; and they’re showing up (so Wednesday after we left the ship 4 days ago)

[azbirdmom]

1 hour ago, KarmaCruisers said:

You’re right..looked at princess.com just now; and they’re showing up (so Wednesday after we left the ship 4 days ago)

 

If you see the free play associated with the offer in the OBC section, then you can call them back.  You can give them the number shown next to the offer as well as the one on your offer letter.

 

On a side note I'm surprised you got through to Santa Clarita (unless you were calling the regular number).  The casino reservations until recently had been done from Scottsdale Arizona (within 3 miles of where I live actually).  They have been moving this function to the Philippines and sadly the skill level of those folks isn't up to speed just yet.  They try but I just spend a lot of time trying to get basic questions answered.  I've had to call about one of my two comped casino reservations quite a bit lately and hold my breath until someone picks up to hear which office I will get.