Logged in - can't see Future Cruise Credits on 'my account'

[podgeandrodge]

Logged in - can't see Future Cruise Credits on 'my account' - just my latitude points.  Anyone else with this problem?  I rang NCL and they say they can see them on my account, just not displaying on 'my account'.

 

Thanks.

[calcruiser64]

I was in a similar situation—FCCs were visible on NCL's end but not in my account. It necessitated booking over the phone rather than online, but I successfully applied them to a cruise I booked earlier this week.

[ChiefMateJRK]

32 minutes ago, calcruiser64 said:

It necessitated booking over the phone rather than online, but I successfully applied them to a cruise I booked earlier this week.

To clarify, it didn't necessitate booking over the phone, just calling in to have the FCC applied.  Correct?

[calcruiser64]

I can't answer with certainty, but it was more reassuring to speak with someone and know that invisible credits were actually being applied.

[Captain-John]

I am in the same position, no visibility on 'My Account' either on the app or on the website. 

 

I have both applied and transferred certificates in the last few weeks and called in to do so, NCL have fill visibility which is reassuring (!!) 

 

Only annnoyace is I can't see when the transfer has completed, and if the recipient is the same, they will need to call to confirm they have been received. 

[Captain-John]

38 minutes ago, ChiefMateJRK said:

1 hour ago, calcruiser64 said:

booked earlier this week.

To clarify, it didn't necessitate booking over the phone, just calling in to have the FCC applied.  Correct?

 Correct in my case yes. No need to book over the phone, just to apply. 

[lakelivin2]

I've had a similar experience.  Cruise First certificate not visible/showing on my account (Cruisenext are there), but, can be seen by NCL agent over the phone.  I asked for a screen shot to be sent to me because I don't have any "proof" on my end that they exist.  I've been assured that they are working on fixing this issue (about 2 weeks ago now).  

I also noticed that some of my latitude points have also 'disappeared' ....grrr looks like another phone call to NCL on Monday.  What is going on with the website/account  issues?😣

[rhapsodybluezz]

I received cruise credits for myself and my partner from a cancelled cruise last year. I was able to apply mine but my partners is not showing on his account. The NCL agent didn't see them either. I have opened a case and included the email from NCL with the cruise credit that was issued to each of us.  It is 2240 dollars that is missing so am anxious to get a replay from them.