Covid and Princess Insurance

[JustBCruz]

My wife and I were scheduled to cruise on Princess.  We drove from Atlanta to 90 minutes north of Port Everglades the day before the cruise.  When we arrived at the hotel around 10 pm, we were both starting to feel ill.  We knew we had been exposed to Covid 3 days earlier and were concerned we may have been infected. 
 

Woke up the next day feeling worse, so picked up a Covid test at a local pharmacy and the test was positive.  Between the test and feeling terrible we felt to protect other passengers and crew we could not take the cruise.  We had purchased the Princess insurance when we booked the cruise.

 

We reached out to our rep at Princess a couple times for advice and could not get through.  We called and spoke with Princess support who told us we would get 100% of our cruise cost back and they said they would alert our Princess agent.  They crafted an email to our rep to cancel the cruise and call us.  We expected our Princess rep would call us.

 

We tried to get a local test the day of the cruise but it was Christmas time and we could not get one at a local pharmacy.  We decided to drive back home.  We never received a call back from our rep and called a different Princess number the next day.  That Princess person told us, our cruise had not been canceled and he would take care of it. He also said because we had administered a self Covid test and took a picture of the result we would be good for being reimbursed.  He actually thanked my wife for taking this step.

 

We made an appointment with our local Doctor in Atlanta when we got back home and both tested positive for Covid.

We have filed a claim reporting all of the costs we incurred to pay for the cruise and to travel to the Port including a hotel on the way to the port and another on the way home.

 

We are waiting to hear from the insurance company and will report back how this process goes.

 

If anyone has a similar experience, can you tell us what was the outcome?

 

 

 

 

 

 

 

[klfrodo]

I hope nothing but the best for you and I hope I am wrong.

 

I see two possible issues.

The negative Covid test usually requires a MD's note and proper lab with the proper dates.

The 100% CFAR (Cancel For Any Reason) has to be cancelled "prior" to scheduled ship departure time.

 

You did a lot of right things for the right reasons, but in my experience in life, there's a reason why "Nice guys finish last".  Hopefully, Princess will stick up for you and verify your communications.

 

Good luck and let us know how it goes.

[JustBCruz]

15 hours ago, klfrodo said:

I hope nothing but the best for you and I hope I am wrong.

 

I see two possible issues.

The negative Covid test usually requires a MD's note and proper lab with the proper dates.

The 100% CFAR (Cancel For Any Reason) has to be cancelled "prior" to scheduled ship departure time.

 

You did a lot of right things for the right reasons, but in my experience in life, there's a reason why "Nice guys finish last".  Hopefully, Princess will stick up for you and verify your communications.

 

Good luck and let us know how it goes.

 

[JustBCruz]

We did cancel the cruise before it departed.  We called Princess and also sent an email marked URGENT to our Princess Rep 4 hours prior to the ship departing.  We also left a message with the rep to cancel on one of the several attempts to call her.  This in addition to the other support person we spoke with.

 

Will let everyone know if Princess does the right thing as we did.   

 

 

[dickinson]

@JustBCruz So what happened with your claim?