Reserving entertainment on the app

[freakatck]

First time on MSC in late April…I got the app and cannot find how to reserve entertainment or shows. Is this even possible? 

[cellfree]

Cannot do it until On Board. 

[LiquidWu]

Booking in advance is a good idea with MSC, you actually save a lot. (e.g. on Virtuosa the Carousel Production Show costs 10€ in advance instead of 18€ on board).

 

I thought it was possible in the app, because at least there is a corresponding tile that you can click on (click "Things to do" -> "Plan and Book" -> "Speciality Restaurants"). Please don't ask me why the shows appear under this heading. That is one of the secrets of MSC's IT. 😉
I just did a mock booking and noticed that it was not really in the app, but in an embedded web browser. 
But at least it would have worked 🙂 You can also go directly to the website, which is easier and takes you to exactly the same place.

Edited March 4, 2023 by LiquidWu

[ready2cruzagain]

7 hours ago, freakatck said:

First time on MSC in late April…I got the app and cannot find how to reserve entertainment or shows. Is this even possible? 

You can't book times until you get on the ship

[Ryan82]

I'm on a cruise in late April and u can't pre pay for dinning or carousel shows although everything else I'd available 

[freakatck]

8 hours ago, LiquidWu said:

Booking in advance is a good idea with MSC, you actually save a lot. (e.g. on Virtuosa the Carousel Production Show costs 10€ in advance instead of 18€ on board).

 

I thought it was possible in the app, because at least there is a corresponding tile that you can click on (click "Things to do" -> "Plan and Book" -> "Speciality Restaurants"). Please don't ask me why the shows appear under this heading. That is one of the secrets of MSC's IT. 😉
I just did a mock booking and noticed that it was not really in the app, but in an embedded web browser. 
But at least it would have worked 🙂 You can also go directly to the website, which is easier and takes you to exactly the same place.

I was also told by someone else to look under “specialty dining”, but in the app when I go there it says “no items found”. I’ll try later on their website with a computer 🤷🏽‍♀️

[cellfree]

I assumed OP was asking about Main Theatre shows - they cannot be booked on App until On Board. 
The Carousel Shows on Mera can be booked ahead and as someone else said at a savings. Once On Board those shows are $18 but booking prior to boarding they are $12.00.

[Ryan82]

3 hours ago, freakatck said:

I was also told by someone else to look under “specialty dining”, but in the app when I go there it says “no items found”. I’ll try later on their website with a computer 🤷🏽‍♀️

Yep they're not showing on either. At least for me.

[ready2cruzagain]

7 hours ago, cellfree said:

I assumed OP was asking about Main Theatre shows - they cannot be booked on App until On Board. 
The Carousel Shows on Mera can be booked ahead and as someone else said at a savings. Once On Board those shows are $18 but booking prior to boarding they are $12.00.

The Carousel Shows on Mera can be purchased ahead of time but you cannot make reservation date or times until you are on the ship.

[Ryan82]

Anyone else having this problem? Would be nice to prebook the carousel shows and maybe buy a dinning experience package.

[TrustyJ]

11 hours ago, Ryan82 said:

Anyone else having this problem? Would be nice to prebook the carousel shows and maybe buy a dinning experience package.

Perhaps you have to "Check In" first?  

[Ryan82]

Hey @TrustyJ have done that. Everything else has been available to add for weeks but no dinning or carousel shows.

[LiquidWu]

13 hours ago, Ryan82 said:

Anyone else having this problem? Would be nice to prebook the carousel shows and maybe buy a dinning experience package.

Yes, that would indeed be desirable, but it is not a technical problem on (your) client's side. This function is simply not provided for. All reservations with a specific date/time (spa, restaurants, shows, etc.) are possible after embarkation at the earliest.

But if you can't even book without specifying the date/time in order to benefit from the favourable early booking rate, then this is definitely another mistake by MSC IT. Unfortunately, there is little you can do in such a case.

If the booking option is not displayed in your account, go to the public promo.
Does it also go wrong if you click the add button here (see screenshot)?

Edited March 13, 2023 by LiquidWu
screenshot from the UK booking page added, as Ryan is from Lutterworth

[Ryan82]

10 hours ago, LiquidWu said:

Yes, that would indeed be desirable, but it is not a technical problem on (your) client's side. This function is simply not provided for. All reservations with a specific date/time (spa, restaurants, shows, etc.) are possible after embarkation at the earliest.

But if you can't even book without specifying the date/time in order to benefit from the favourable early booking rate, then this is definitely another mistake by MSC IT. Unfortunately, there is little you can do in such a case.

If the booking option is not displayed in your account, go to the public promo.
Does it also go wrong if you click the add button here (see screenshot)?

Thanks @LiquidWu tried that and it doesn't work. Appreciate you trying to help though. 

 

This is the message I see whether accessed via the app or in the online portal.

[Ryan82]

All resolved now, MSC must've loaded all the dinning and carousel shows up until August. At least in UK.