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Cruise Agent - When is it time to bail?

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I've been trying to book a cruise and I have an agent at a large cruise travel agency. But she never picks up the phone and respond to emails. Is it rude if i find a different agent to help or go somewhere else? I've been waiting to book a balcony for a week and all the rooms are sadly gone right now waiting for a response to email. Each email takes 48 hours for response and no one answers the phone

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I once many years ago had a similar experience (although not with cruises, but with all-inclusive resorts).  Very poor service, no responses, etc.  I dumped that company and found one on a chat group.  That independent agent has been absolutely marvelous!  Was the best thing I've done for travel.  If they won't make you happy, you have no obligation, move on!



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