Wrong cruise in Royal Caribbean App/Website correct??????

[cruisekap]

I booked B2B Independence of the Seas cruises for Feb 2024.  The first one I booked a while ago.  It departs Miami on Feb 17 for 5 days.  I recently cancelled a cruise from Cape Liberty and rescheduled it to Independence of the Seas departing Feb 12, 2024. The receipt I received is correct. (Indy, itinerary, 5 days, departing from Miami). My upcoming cruises on the Royal Caribbean website is correct as booked.  However, in my Royal Caribbean app it is showing a 4 day cruise on Liberty departing from Fort Lauderdale.  The date of departure is the same. I plan to call Royal Caribbean tomorrow.  I am curious if anyone else has experienced this.

 

?????

Kathy

[HaveWeMetYet]

5 minutes ago, cruisekap said:

I booked B2B Independence of the Seas cruises for Feb 2024.  The first one I booked a while ago.  It departs Miami on Feb 17 for 5 days.  I recently cancelled a cruise from Cape Liberty and rescheduled it to Independence of the Seas departing Feb 12, 2024. The receipt I received is correct. (Indy, itinerary, 5 days, departing from Miami). My upcoming cruises on the Royal Caribbean website is correct as booked.  However, in my Royal Caribbean app it is showing a 4 day cruise on Liberty departing from Fort Lauderdale.  The date of departure is the same. I plan to call Royal Caribbean tomorrow.  I am curious if anyone else has experienced this.

 

?????

Kathy

Don't call.

Just relax and wait for the app to get updated. Give it a couple of weeks.

 

[cruisekap]

1 minute ago, HaveWeMetYet said:

Don't call.

Just relax and wait for the app to get updated. Give it a couple of weeks.

 

Good advise. Will do. Since my receipt and the website "upcoming cruises "are correct I am not that worried.  And I don't think the customer service reps know anything about the website or app.

[Tlbecker1]

I have 2 cruises in the app that show the correct dates, with the incorrect ship.  It has happened to me only one other time.  I just ignore it.