Anyone to e-mail at Club Royale?

[NightOne]

Anyone to e-mail at Club Royale about their moronic policies and offers?

 

First, let me say that this is 100% my fault. I knew what I was getting into when I booked the cruises. That doesn't mean it sucks any less.

 

I have 4 cruises booked through the casino. 3 of them were booked via NextCruise. I had deposit money from a couple of fully refundable cruises I was using as placeholders move to 2 of these bookings.

 

I've gotten some phenomenal casino offers from another line and took advantage of a couple.

 

So I wanted to shuffle cruises around and move the sail date and ship of one one of the cruises and then cancel 2 of the other 3 cruises and move that money to it.

 

Cannot be done. Plus all the casino discounts including one we earned onboard vanish.

 

They penalize $500 per sailing so I lose $2000 and get back a total of $200 total for the combined sailing. No FCC like if I booked without going through the casino.

 

They are rigid about this and have absolutely no flexibility. Wife went from 0 points to Prime last cruise and that is worth jack diddly. Best deal they would offer me is 10% off the new cruise I wanted to migrate to.

 

At this point I'm livid with Club Royale and don't want to sail with them anymore. Sad. Like I said, totally my fault but the lack of any flexibility or consideration for play is astonishing to me.

 

Anyone higher up in Club Royale that I can e-mail or call before I just jump ship and say screw them?

 

Again, I don't need to need to hear the same old lines that they work form home reps are giving me about policy. I am well aware of them.

[NightOne]

Update:

 

Spoke with someone from Club Royale today and they addressed all my issues and made me totally satisfied when they were done. I took a tiny hit compared to what could have happened.

 

Totally happy now.

[def0715]

Glad to hear it was resolved satisfactorily.