Outcome of Azura cabin change

[LLOM]

Just an update on P&O changing our cabin last minute, we were advised to see customer service on boarding and explained to them about P&O changing our select cabin to one we would not have chosen because the balcony was in the shade most of the time due to a large overhang , briefly they could not see if there would be any other available until all passengers had boarded which would be late evening as their system was saying full , we were advised to use the given cabin for the night and they would let us know the following morning, what a surprise the following morning we had been allocated a large cabin for people with mobility issues but we may be only able to have it for a week, so we took it and enjoyed it for just the week. We did speak to an officer who was in charge of allocation who believed we should have been able to cancel  so he rang head office, we were then offered some compensation ( after asking for a refund for  the difference between select and guarantee to two other customer service people who said a refund would not be possible due to their T/C ) we were quite happy with the offer plus a bottle of lovely wine and a bouquet of flowers and decided just to get on with the rest of the cruise which we enjoyed !

[Slugsta]

Thanks for the update. I'm glad that you enjoyed your cruise after all the aggravation.