LorraineP Posted May 25, 2023 #1 Share Posted May 25, 2023 For the pass few days if I sign into my account I get a message “email or password incorrect”. I then have to click on Forgot my Password, a screen comes up to answer my security question. I create a new password & I’m in. When I try to sign in again same message. I have to go through the steps again. Whether I wait days or hours same message. I called RCL today & was told they will change password on their end. I was able to test it while agent was on phone signing in & out a few times. Seemed to be working. Tried now & same message. Anyone else having this problem? 1 Link to comment Share on other sites More sharing options...
Cigar King Posted May 25, 2023 #2 Share Posted May 25, 2023 Have you tried a different browser? (which one are you using?) 1 Link to comment Share on other sites More sharing options...
LorraineP Posted May 25, 2023 Author #3 Share Posted May 25, 2023 No I’ve been using Safari for ages on my iPad. Link to comment Share on other sites More sharing options...
LorraineP Posted May 25, 2023 Author #4 Share Posted May 25, 2023 Just tried signing in through Google & still same message. Link to comment Share on other sites More sharing options...
LorraineP Posted May 25, 2023 Author #5 Share Posted May 25, 2023 Just downloaded Chrome for IPad & even with that browser still get same message. Appreciate your advice. Link to comment Share on other sites More sharing options...
Cigar King Posted May 26, 2023 #6 Share Posted May 26, 2023 Do you have another device to try...say a cell phone or computer? Obviously just guessing here, but, it sounds like it may be something local. Any recent updates? Link to comment Share on other sites More sharing options...
Rare perfect match Posted May 26, 2023 #7 Share Posted May 26, 2023 I had a problem signing in tonight but saw a message about the switch over to using your email that you registered here with instead of your previous log in name. I tried that and got in with no problem. Used my email as my login and the same password that I’ve been using here recently. Link to comment Share on other sites More sharing options...
LorraineP Posted May 26, 2023 Author #8 Share Posted May 26, 2023 My sign in problem is with my Royal Caribbean account. Link to comment Share on other sites More sharing options...
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