Cruise Planner experience- BAD!

[memoak]

1 hour ago, MissP22 said:

I don't have to concern myself with casino comp credits nor FCC credits for Covid but I'm still waiting to read about the other items. 

When the pandemic ended Princess wanted to rebook our aft Vista suite to a forward premium suite. Our CVP just told them these clients alway sail aft snd you will give the the aft penthouse suite at same price. That is personal service

[Cruise Raider]

I also use a CVP that has done an amazing job with all my Princess cruises and even reached some of her support staff while she is away and they’ve been equally as good.  But, I’ve also encountered people that haven’t thought their assigned CVP was up to par.  
Of note, Princess has taken away their dedicated support staff in the last year or so making it harder to deal with the same planners.  They’ve also taken some of the new clients and distributed them across other planners.  Like TA’s, there are good and bad in each group. 
I also found a great TA that I use for all of my other cruise line needs.  
so far so good .. but if one of them decides to retire, I might be cruising a lot less in the future. 

[damiross]

1 hour ago, MissP22 said:

I don't have to concern myself with casino comp credits nor FCC credits for Covid but I'm still waiting to read about the other items. 

My CVP got me the premier package for about $80 more than what I originally had.

Original: Standard cruise fare to which I added  Wi-Fi (one device), Classic soda package, tips

CVP: Premier cruise fare - this includes Wi-Fi (4 devices), tips, alcoholic drinks, etc., plus additional OBC  (The Wi-Fi will be handy because I always had dickens of a time switching the Wi-Fi between my devices on my last cruise when I had only a single device plan).

[MissP22]

1 hour ago, memoak said:

When the pandemic ended Princess wanted to rebook our aft Vista suite to a forward premium suite. Our CVP just told them these clients alway sail aft snd you will give the the aft penthouse suite at same price. That is personal service

That sounds good but we don't book suites and always choose our balcony cabin when first booking.