Notebook64 Posted June 28, 2023 #1 Share Posted June 28, 2023 Hi Raised a complaint using Resolver. No reply after a week or so. Anyone else used this service? if raising an issue direct with p&o, how long did it take. thanks Link to comment Share on other sites More sharing options...
Rare Megabear2 Posted June 28, 2023 #2 Share Posted June 28, 2023 5 minutes ago, Notebook64 said: Hi Raised a complaint using Resolver. No reply after a week or so. Anyone else used this service? if raising an issue direct with p&o, how long did it take. thanks I complained to P&O direct to Paul Ludlow's office on 29 May following a cruise on Arvia. They responded to say 28 days to investigate. Yesterday 27 June I missed a call from them but have spoken to them today so exactly one month. You are best served to contact them direct and I suggest using the following email unless it is a trivial matter: Executive.Correspondence@carnivalukgroup.com 1 Link to comment Share on other sites More sharing options...
Son of Anarchy Posted June 28, 2023 #3 Share Posted June 28, 2023 5 hours ago, Notebook64 said: Hi Raised a complaint using Resolver. No reply after a week or so. Anyone else used this service? if raising an issue direct with p&o, how long did it take. thanks I raised a complaint back in May. Similar to Megabear2, initial response stating that it would need to investigate. Got back to with a full response something like 30 or 31 days later. Mind you, there were three Bank Holidays in that time, so working days - 28. 1 1 Link to comment Share on other sites More sharing options...
Rare reece.twiggwhite Posted June 29, 2023 #4 Share Posted June 29, 2023 Hi, I complained after our cruise on Iona last year, I had the acknowledgment e-mail 28 days later. I didn't get a full response for a further four months and it took 4 e-mails and 5 messages on Twitter to finally get a full reply Link to comment Share on other sites More sharing options...
Notebook64 Posted June 29, 2023 Author #5 Share Posted June 29, 2023 Looks like I won’t use them again Link to comment Share on other sites More sharing options...
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