What would you do?

[wesport]

I had a booking in October that I paid the single supplement for. 

When I was on the Encore in August, I added someone to the cruise.

The future cruise consultant said I needed to pay $5849 to add a companion to my suite , and that when the current cruise ended I would be refunded $2480 as I paid more than the regular fare due to the single supplement. 

Got home and only got refunded $760 from Seabourn instead of the $2480.

What happened is the other $1700 went the the travel agency for commission.

At no time did the lady on Seabourn explain this.  

The TA said she would take care of the situation. 

I put the $5849 on Amex, so if it does not get resolved, I guess I’ll dispute the charge for the difference. 

[Mr Luxury]

3 hours ago, wesport said:

I had a booking in October that I paid the single supplement for. 

When I was on the Encore in August, I added someone to the cruise.

The future cruise consultant said I needed to pay $5849 to add a companion to my suite , and that when the current cruise ended I would be refunded $2480 as I paid more than the regular fare due to the single supplement. 

Got home and only got refunded $760 from Seabourn instead of the $2480.

What happened is the other $1700 went the the travel agency for commission.

At no time did the lady on Seabourn explain this.  

The TA said she would take care of the situation. 

I put the $5849 on Amex, so if it does not get resolved, I guess I’ll dispute the charge for the difference. 

Do you use an experienced Seabourn TA

[wesport]

On 9/1/2023 at 11:38 AM, Mr Luxury said:

Do you use an experienced Seabourn TA

Yes. They have a supervisor working on it right now. Should have a resolution soon.