wesport Posted September 1, 2023 #1 Share Posted September 1, 2023 I had a booking in October that I paid the single supplement for. When I was on the Encore in August, I added someone to the cruise. The future cruise consultant said I needed to pay $5849 to add a companion to my suite , and that when the current cruise ended I would be refunded $2480 as I paid more than the regular fare due to the single supplement. Got home and only got refunded $760 from Seabourn instead of the $2480. What happened is the other $1700 went the the travel agency for commission. At no time did the lady on Seabourn explain this. The TA said she would take care of the situation. I put the $5849 on Amex, so if it does not get resolved, I guess I’ll dispute the charge for the difference. Link to comment Share on other sites More sharing options...
Mr Luxury Posted September 1, 2023 #2 Share Posted September 1, 2023 3 hours ago, wesport said: I had a booking in October that I paid the single supplement for. When I was on the Encore in August, I added someone to the cruise. The future cruise consultant said I needed to pay $5849 to add a companion to my suite , and that when the current cruise ended I would be refunded $2480 as I paid more than the regular fare due to the single supplement. Got home and only got refunded $760 from Seabourn instead of the $2480. What happened is the other $1700 went the the travel agency for commission. At no time did the lady on Seabourn explain this. The TA said she would take care of the situation. I put the $5849 on Amex, so if it does not get resolved, I guess I’ll dispute the charge for the difference. Do you use an experienced Seabourn TA Link to comment Share on other sites More sharing options...
wesport Posted September 3, 2023 Author #3 Share Posted September 3, 2023 On 9/1/2023 at 11:38 AM, Mr Luxury said: Do you use an experienced Seabourn TA Yes. They have a supervisor working on it right now. Should have a resolution soon. 1 Link to comment Share on other sites More sharing options...
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