Why no chat support?

[peder]

Why would MSC not offer chat support in this day and age? It seems like it would cut down on the vast majority of their communication issues and reduce their costs significantly at the same time.

[HonkyTonkAngel]

Totally agree with you! I had questions but didn't feel like talking on the phone!

 

[peder]

I would use chat for nearly all customer service interactions if I could. I think it's easier for both the agent and the customer to be on the same page with the written word... much less opportunity to be misunderstood.

[lcpagejr]

Because there would be a written trail of conversation. MSC is still the King of inconsistent communication .... 

[Fighterone]

13 hours ago, lcpagejr said:

Because there would be a written trail of conversation. MSC is still the King of inconsistent communication .... 

Well said!

[Paphillyguy]

16 hours ago, lcpagejr said:

Because there would be a written trail of conversation. MSC is still the King of inconsistent communication .... 

This was my first thought  LOL

[deliver42]

What makes anyone think MSC wouldn't screw that up too?

[optimusprime82]

MSC hasn't mastered verbal communication yet. They need to learn how to walk before they start running with an online chat option.