Rare lorimay Posted January 17 #1 Share Posted January 17 I got an email from Celebrity today with the subject "Request for Assistance". It's a survey. But look at the date of my supposed call. I didn't make a call to Celebrity in December 2023, so they must really mean 2022. How they heck can I remember what that was all about? Anyone else receive something like this? Link to comment Share on other sites More sharing options...
RTShaker Posted January 17 #2 Share Posted January 17 It clearly says Dec 8, 2022. Odds are if you called them you had an issue. Did you? I would remember if I called them to fix something. In any case, asking for feedback a year after the fact is certainly not timely. Link to comment Share on other sites More sharing options...
Rare lorimay Posted January 17 Author #3 Share Posted January 17 Between October of 2022 and March of 2023, I went on five separate Celebrity cruises for a total of about 55 days on board different ships. That call could have been about any number of things on a pst cruise or upcoming cruise. I hope they aren't paying a lot for the contractor who is performing these surveys for them. Over a year later, what's the point. Link to comment Share on other sites More sharing options...
fliprcruiser Posted January 18 #4 Share Posted January 18 Just another IT kerfuffle, somebody loaded an old file. Link to comment Share on other sites More sharing options...
mayleeman Posted January 18 #5 Share Posted January 18 Maybe the email sat in a bag off to the side somewhere and was just discovered in the virtual world post office. Link to comment Share on other sites More sharing options...
scrabble6 Posted January 18 #6 Share Posted January 18 I got an identical email yesterday. Wanted me to review a phone call from July 2023. I think I remember the call, but not planning to respond. Seemed a little phishy to me Link to comment Share on other sites More sharing options...
mayleeman Posted January 18 #7 Share Posted January 18 They could have a new person in charge of surveys/complaints/replies who has noticed a lot of pax contacts never followed up on. But chances are it is just an IT burp. Link to comment Share on other sites More sharing options...
Rare Galaxy2004 Posted January 22 #8 Share Posted January 22 Just got one asking me about the call I made 8/5/2022. I promise everyone I have no idea what I called about and whether they were able to help me on the first try. I don't cruise as much as others on this board, but I've cruised 3 times since that date. Link to comment Share on other sites More sharing options...
Oceangoer2 Posted January 22 #9 Share Posted January 22 On 1/18/2024 at 8:16 AM, scrabble6 said: I got an identical email yesterday. Wanted me to review a phone call from July 2023. I think I remember the call, but not planning to respond. Seemed a little phishy to me I rec'd one about a month ago re our Nov. 23 cruise. Not phishy. I replied to it. Seemed they wanted my honest opinion. What they do with it is something else. But I didn't mind them asking. Link to comment Share on other sites More sharing options...
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