Need HELP!!

[tuolumne couple]

On 1/23/2024 at 12:26 PM, mawvkysc said:

Who offered the free gratuities? HAL or a TA promo?

That is what I was wondering. Would love to see the famous receipt as well. 

I do know that if you get a booking re-fared, or make changes you lose amenities. At least that was the warning on my booking: The devil is in the details.

 

"Included Crew Appreciation (previously called complimentary shipboard gratuities)

The amenities included above are assigned to this booking. Any changes to price, cabin, category, sailing date, promo, etc., may result in a change of amenities."

[YourWorldWithBill]

8 hours ago, kwhear435 said:

No.  We’ve talked to Holland America more and found out the rooms we paid for VB are gone.  We will probably be in an obstructed view.   We have sent a Federal Maritime Commission Dispute form in and have contacted Elliott.org that was suggested on here.   They have had us send them more paperwork to look at.  I’m doubtful anything will happen before we go.  But will continue to fight it even when we get back.  

Did you try @1ANGELCAT's suggestion, to contact:

Brett Swofford , Senior Guest Relations Manager. Holland America.

Ph 907 278804

bswofford@hollandamerica.com