jlazz Posted February 27 #1 Share Posted February 27 The person at Holland America who booked our cruise was wonderful, until she wasn't. I don't want to work with her anymore. Who would I contact to report this person and get someone new? Tia! Link to comment Share on other sites More sharing options...
cabinluvn Posted February 27 #2 Share Posted February 27 I think you can just call the general info line at HAL and choose the option to book a cruise. You will get a random person who should be able to take over your booking Link to comment Share on other sites More sharing options...
jlazz Posted February 27 Author #3 Share Posted February 27 19 minutes ago, cabinluvn said: I think you can just call the general info line at HAL and choose the option to book a cruise. You will get a random person who should be able to take over your booking Thx. The situation is one that I'd like to report to the company. I wonder if I can get transfered to a supervisor when I call. Link to comment Share on other sites More sharing options...
jlazz Posted February 27 Author #4 Share Posted February 27 I think I will call corporate. They have a number listed for customer support. Link to comment Share on other sites More sharing options...
Horizon chaser 1957 Posted February 27 #5 Share Posted February 27 Why not go though a TA? Get recommendations for a good one first. No matter how good a HAL PC is, they work for the cruise line and have to put the companies interests first if there’s a conflict. A TA works for YOU and a good one goes to bat for you in a conflict. Ours has saved us thousands over the past five years, when HAL’s interpretation of situation didn’t line up with ours. 2 1 Link to comment Share on other sites More sharing options...
crystalspin Posted February 27 #6 Share Posted February 27 @jlazz -- call the PCC number but do not enter your PCC extension. Listen to the menu until offered to speak to a live person, then ask for a supervisor. Then you can accomplish both of your objectives. 6 Link to comment Share on other sites More sharing options...
jlazz Posted February 28 Author #7 Share Posted February 28 9 hours ago, crystalspin said: @jlazz -- call the PCC number but do not enter your PCC extension. Listen to the menu until offered to speak to a live person, then ask for a supervisor. Then you can accomplish both of your objectives. I will try this. Thx! Link to comment Share on other sites More sharing options...
crystalspin Posted February 28 #8 Share Posted February 28 (edited) 18 minutes ago, jlazz said: I will try this. Thx! Someone said the menu has changed, but I can't believe it doesn't offer a colleague that can connect you upwards. Maybe I'll call the number just to listen to menu! Edited February 28 by crystalspin Link to comment Share on other sites More sharing options...
Toad Posted February 28 #9 Share Posted February 28 19 hours ago, crystalspin said: @jlazz -- call the PCC number but do not enter your PCC extension. Listen to the menu until offered to speak to a live person, then ask for a supervisor. Then you can accomplish both of your objectives. This is exactly right, as I did this very same thing a few weeks ago. Ask for the supervisor and he/she will take care of everything. Link to comment Share on other sites More sharing options...
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