Email problems

[rafinmd]

My emails from cruise critic to my valid email address keep bouncing.

 

I see a setting in privacy practices that says "Opt out of all emails" that is checked but each time I uncheck it and save, then go back to the setting after even seconds it is checked again.  Any ideas, Roy

[Host Kat]

8 hours ago, rafinmd said:

My emails from cruise critic to my valid email address keep bouncing.

 

I see a setting in privacy practices that says "Opt out of all emails" that is checked but each time I uncheck it and save, then go back to the setting after even seconds it is checked again.  Any ideas, Roy

 

Hello @rafinmd

 

Perhaps you accidently marked one of the Cruise Critic emails as Spam. If so, I suggest you contact your email provider to see if that can be corrected.

 

Not sure how many email notifications you are receiving per day or at a time, but it could be your email provider is aggressive to prevent spam. Thinking that multiple emails in a row from Cruise Critic would be spam, they bounce one of the Cruise Critic emails back to Cruise Critic. Once one of the Cruise Critic notification emails to you is bounced back to Cruise Critic, then the Cruise Critic software automatically stops sending any further notification emails. 

 

Please email help@cruisecritic.com from your current Cruise Critic email address of record and mention your user name. This is so your membership can be verified, and reply sent to your current Cruise Critic email address of record. If your current Cruise Critic email address of record is not correct and needs to be updated before you send your email, please click here: How To: Update your Cruise Critic Email Address. 

 

Explain the above possible bounce back situation in your email. Ask if the situation applies to your Cruise Critic account. IIRC our CC Help Michell, UGC Content Coordinator, can possibly investigate for the bounce back situation and possibly correct.

 

Please make sure you have the email address cruisecritic@invisioncloudcommunity.com whitelisted and/or on your safe senders list in your Address Book contacts.

 

Regarding your Notifications on your Followed threads, first make sure you are logged in with your user name & password. You can click your user name located upper right over the small Search bubble in the blue bar. Next, click Account Settings. Under Other Settings, click Notification Settings. On the next page to appear, click Mentions & My Content and Followed Content. Click the little down arrow to open each section and make sure each item is set for your preference. 

 

Also, click this link:  Manage Followed Content You will see a list for Topics I Follow.

• To the right of each topic, you can select change preference and make your choice OR you can completely unfollow the topic. (That's how I remove notifications in one place for old threads where I no longer have interest.) 
• You can also check the boxes next to each topic to make changes to multiple topic notification preferences at once.
• If you use our Gallery Feature, make sure to look at the left of the page when you are viewing your managed content.  There is a menu there to select the tabs for albums and images to choose how you receive notifications for items you follow there.

 

Personally, I no longer use email for Cruise Critic message board notifications. I have all my Notifications Settings set to Notification List. That way I can just click the Notifications Bell (located upper right to the left of my user name over the small Search bubble in the blue bar) and a pop-up clickable list for my Notifications will appear. I scroll to the bottom of the pop-up box & click View all notifications. That way I have a full-page clickable list to work from on my laptop. Now that's how I work my notifications so I do not have to mess with a boat load of emails. But you do you! 🙂

 

Hope something in this reply will be helpful! 🤞

 

Happy sails,

 

Host Kat