Checking in issue

[lulu00s]

When checking in for my cruise, I was able to select my arrival time. However, when trying to enter passport info both by scanning on the app or by entering manually on the Royal website - I get an error when completing, saying, "We've hit a snag. Try again later," but this has been a few days.

 

Has anyone else experienced this? I assume I can just go in person if it doesn't work since I at least scheduled my arrival time. I'm guessing that entering passport details before sailing isn't a hard requirement, but I wanted to make check-in seamless. 

[bajathree]

I have given up checking in on the app...full of bugs like u r seeing. I check in via laptop on Royals site under my cruises.

[cruiseguy1016]

It's not critical that you enter the info when checking in. They're going to ask to see your passport at the pier anyway and it'll take less than 5 seconds for them to scan it.

[lulu00s]

8 minutes ago, bajathree said:

I have given up checking in on the app...full of bugs like u r seeing. I check in via laptop on Royals site under my cruises.

I get the same error on the site seems overall buggy 

[drjohn4]

worked fine for me today

[lulu00s]

1 minute ago, cruiseguy1016 said:

It's not critical that you enter the info when checking in. They're going to ask to see your passport at the pier anyway and it'll take less than 5 seconds for them to scan it.

Okay perfect!