They are the BEST!

[billylen]

Just wanted to share with the gallery an experience that I had with RCL. I won't go into all the details, but to sum it up it was a misunderstanding by the reservationist with the cruiseline.

 

I wrote to the cruise to express my concern and I was not asking for perks or free this or that, I just wanted to be heard. And guess what? THEY HEARD ME!

 

No, I did nto get anything other that what I was entitled to and what was originally agreed to, but that was what I wanted. In fact, everythign was resolved within two days.

 

I have cruised on RCL many times and this was my first negative exeperience. The staff took care of the problem and they have a cruiser for life.

 

Way to go RCL, I am a stockholder and a BIG fan!

[mcaron]

Bill,

 

Great Post. I wasted my time reading it.

Next time pass apong the details.

[TRadle]

The details are what matter on a message board like this. That way everyone has the benefit of learning from your experience. I don’t suppose you’d post the details….like what type of problem you had.:rolleyes:

[Phaedra_11]

That's great! I'm glad they fixed whatever problem you had.

[billylen]

The point is that the company bothered to care that a customer had a problem and responded. I intentionally did not get into details because some folks like drama and that is not what the original post was about.

 

Just thought I would share something positive.

[brandylaw]

Well, I think it is great that you are happy w/ thier customer service. :D

 

Good for you!!

 

Take heart, there are a few of us glass-is-half-full types out there. ;)

[SA Traveler]

It's always good to hear about good customer service regardless of the issue. Having managed customer service for many years it was really rare to get feedback from the good stuff. I don't think it matters what your issues were. You are a satisfied customer and that's what customer service is supposed to produce!

[JackOxford]

I just saw a movie and it was terrible. I complained and the theatre gave me a refund. Make sure you don't go see this movie. The staff at the movie theatre were great though! :rolleyes:

[Merion_Mom]

Jack is CUTE!!!!!!!!!!!!!!!!!!!!

[deltachi96]

I just saw a movie and it was terrible. I complained and the theatre gave me a refund. Make sure you don't go see this movie. The staff at the movie theatre were great though! :rolleyes:

It takes all kinds to make the world go 'round...

[billylen]

I just saw a movie and it was terrible. I complained and the theatre gave me a refund. Make sure you don't go see this movie. The staff at the movie theatre were great though! :rolleyes:

 

I saw the same movie, I did not ask for a refund, but I did tell everyone to avoid it at all costs!

 

Word of mouth works both ways...Jack

[Lewdog]

Details are irrelevant as each issue would be unique.

 

We were given all the details we needed, RCI DOES listen to its cusomters.

[Nliedel]

I agree that just knowing you got the situation resolved to your satisfaction is enough. I am so happy you had a good experience.