Splinter Posted June 26, 2004 #1 Share Posted June 26, 2004 Please use this thread to post information for all to use on the phone numbers and e-mail addresses of Special (Disabled) Services offices for the various cruise lines (since this information was lost when they cut off the pre-April 1, 2004 messages here). I'll start: RCL Special Services, Alex or Charles 800 722-5472, X34492 (anyone have an e-mail?) Link to comment Share on other sites More sharing options...
Splinter Posted June 27, 2004 Author #2 Share Posted June 27, 2004 Here are a few others. Please add any corrections if you know of them: RCI/Celebrity: tel 800-242-6374 HAL: 800-426-0327, X4574 Link to comment Share on other sites More sharing options...
jennan76 Posted June 29, 2004 #3 Share Posted June 29, 2004 HAL is actually - 800-547-8493 or 800-426-0327, ext 4514 Link to comment Share on other sites More sharing options...
Queenie2 Posted July 2, 2004 #4 Share Posted July 2, 2004 i can confirm what jennan posted, having just (yesterday) dealt with HAL for an upcoming article. The number for the Access & Compliance Department is 800-547-8493. Candy Link to comment Share on other sites More sharing options...
Splinter Posted July 5, 2004 Author #5 Share Posted July 5, 2004 Celebrity Cruising: 800—242-6374 choice 3 - Accessibility contact Sandra – e-mail: spierre@rccl.com Link to comment Share on other sites More sharing options...
brandnew Posted June 21, 2006 #6 Share Posted June 21, 2006 Norwegian Star Jenny Hoadley 1/800-327-9020 x 7768 Thanks, Jeane Link to comment Share on other sites More sharing options...
bobbyfk Posted July 2, 2006 #7 Share Posted July 2, 2006 Carnival is: 1800-438-6744 X 70025 Link to comment Share on other sites More sharing options...
wizard-of-roz Posted July 10, 2006 #8 Share Posted July 10, 2006 Special Needs phone number for PRINCESS: Anybody? Link to comment Share on other sites More sharing options...
vixter Posted November 13, 2007 #9 Share Posted November 13, 2007 Special Needs phone number for PRINCESS: Anybody? After reading Joerookerys' story who'd want it?;) Link to comment Share on other sites More sharing options...
Quampapetet Posted November 13, 2007 #10 Share Posted November 13, 2007 RCL Special Services, Alex or Charles800 722-5472, X34492 (anyone have an e-mail?) For Royal Caribbean, that number is the same as I have, but I have spoken to a different woman there (and they call it the "Access Desk") and my TA to another different woman, so there are more ppl than those two guys who work it. I do have the first woman's e-mail address, but don't think I should be posting it on a public forum (besides, you should e-mail the person you dealt with on the phone, not somebody else). The generic one is special_needs@rccl.com (there is an underslash between "special" and "needs") - but I have never gotten a reply back (other than the auto-reply) from that address, as I have read has happened to others. I suggest you call them on the phone for the best service. If you need to fax a document back to them, they'll give you the number to send it to. Link to comment Share on other sites More sharing options...
wizard-of-roz Posted November 13, 2007 #11 Share Posted November 13, 2007 Okay...I'll bite....where do I get Joerookery's story? And, my original question was dated more than a year ago......I have all the numbers I need, now....and have dealt with Princess very, very successfully!!!!!! We've done two cruises with Princess, since my original question...it was a bit of a "where's the potty box?", at first but since then they have placed the box in the best spots! We'll be aboard the Golden, on Nov. 24th and I don't anticipate any problems...... All's well with Princess...in my "dog onboard book!" What happened to Joe? :confused: Link to comment Share on other sites More sharing options...
vixter Posted November 13, 2007 #12 Share Posted November 13, 2007 Please read the "Princess Abandoned Us" post. Joerookerys' story on the Disabled Cruise Travel Board was horrifying!:( I just can't imagine a human being doing that to another, let alone a company. Happy Travels Vicki Link to comment Share on other sites More sharing options...
joerookery Posted November 14, 2007 #13 Share Posted November 14, 2007 hi, I copied this from the "Princess abandoned us" thread. We still have heard nothing back from Princess. Today we write the marketing people at Carnival. Princess has a handicap Coordinator named Jan Tuck. I have no idea how to contact this individual. We would be glad to contact the handicapped advocate at Princess -- we just do not know how nor will anyone connect us. We leave for another month in mid-December on Princess. Final payment is already in. Celebrity was generous with you -- Princess offered only to consider repaying the extra handicap transportation charges incurred in Thailand if I provided the proper receipts -- they called this a gesture of goodwill. I do not have all the receipts I have the largest one. But in my defense I was trying to work out deals for transportation verbally from a wheelchair dockside in Thailand. There was a minor little language problem and Princess did absolutely nothing to help. An entire class of people think poorly of Carnival and Princess in relation to handicapped accessibility. I do not think the marketing people at Carnival know that. Thanks to this board I know who to address. If I was in charge and I found out I would rip the head off of anyone who has touched these problems and given my company a bad reputation. Every business leader knows that a bad incident costs seven sales. If allowed to continue unabated that number increases geometrically. Yet these companies pay someone to be their handicapped coordinator! Why have these people not read and answered this thread? Don't they use interns to screen these kind of reporting in print media as well as key bulletin boards? Who is driving this train? Link to comment Share on other sites More sharing options...
SharaPowers Posted April 2, 2008 #14 Share Posted April 2, 2008 The Special Needs Dept for Royal Caribbean, Celebrity and Azamara is called the Access Department. They can be reached directly at 1-866-592-7225 or via email special_needs@rccl.com.:cool: Link to comment Share on other sites More sharing options...
NorthernLite Posted May 2, 2008 #15 Share Posted May 2, 2008 The Special Needs Dept for Royal Caribbean, Celebrity and Azamara is called the Access Department. They can be reached directly at 1-866-592-7225 or via email special_needs@rccl.com.:cool: And that email address will send you a note to contact shorexaccess@rccl.com for excursion information. This is current as of May 1, 2008. Link to comment Share on other sites More sharing options...
pugdog Posted October 31, 2008 #16 Share Posted October 31, 2008 Here is info for princess Allison Muff Access Compliance & Emergency Response Specialist Access Line: 661-284-4521 Direct Line: 661-284-4403 Cell: 661-754-6678 Fax: 661-284-4408 Email: allisonm@princesscruises.com Link to comment Share on other sites More sharing options...
Shebbieal Posted October 31, 2008 #17 Share Posted October 31, 2008 For Royal Caribbean: Charles is no longer there The guy in charge now is named Ron. Sherry Link to comment Share on other sites More sharing options...
Rare JSR Posted February 19, 2009 #18 Share Posted February 19, 2009 Does anyone know the number for Cunard's Access Department/ Thanks Link to comment Share on other sites More sharing options...
wizard-of-roz Posted February 19, 2009 #19 Share Posted February 19, 2009 does anyone know the number for cunard's access department/thanks 1.800.728.6273 Link to comment Share on other sites More sharing options...
Rare JSR Posted February 20, 2009 #20 Share Posted February 20, 2009 Thank you!!!! Link to comment Share on other sites More sharing options...
dotheyes Posted June 5, 2011 #21 Share Posted June 5, 2011 we have been on 38 cruises and the best results with Carnival. They go out of their way to accomodate us. 1 Link to comment Share on other sites More sharing options...
sugarking Posted July 5, 2011 #22 Share Posted July 5, 2011 Doe's anyone know Disney's access department? Link to comment Share on other sites More sharing options...
wizard-of-roz Posted July 5, 2011 #23 Share Posted July 5, 2011 Disney Access Department: 1-800-951-3532 Link to comment Share on other sites More sharing options...
OctoberKat Posted April 9, 2018 #24 Share Posted April 9, 2018 Special Needs number or email (preferably) for Windstar? Link to comment Share on other sites More sharing options...
Cruseforme Posted April 9, 2018 #25 Share Posted April 9, 2018 Per Windstar FAQ’s, you need to fill out a special needs form (see link below), and call / email it to address / phone specified: https://d2xks5907lvzsh.cloudfront.net/media/plan_your_voyage/17-0293_SRI_Form_Windstar_10.24.17.pdf Link to comment Share on other sites More sharing options...
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