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In all honesty I have never heard of such a thing. When is your cruise? It is possible it is very close like with in the next week? Maybe there is not enough time to get them to you?:confused: I would think that at least HAL has faxed something to your TA and they could at least give you the faxed copies.

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As long as you have your booking number, you should be okay. Go online and complete your immigration form and print out your express boarding pass.

 

I haven't heard of pier pickup either just because of paying a low rate.

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