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  • Interests
    Cruising NCL,HAL & PCL
  • Favorite Cruise Line(s)
    NCL, HAL & PCL
  • Favorite Cruise Destination Or Port of Call

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  1. Good to hear this, , this is the first I heard of this. I did not receive it for either of my two Alaska sailings even check my spm email. I woul always get them in the past.
  2. Try it this way C:/Users/Owner/Downloads/HAL-Mariner-Society-Grid-Updates.pdf HAL-Mariner-Society-Grid-Updates.pdf
  3. As far as I am concerned they are just giving back to us of what they took away when they reduced the amount of ship board credit you received with Future Cruise Deposits and the removal of the Welcome Home Promotion that gave ship board credit. New Mariner Early Booking Bonus In appreciation of your loyalty, we’re offering Mariner Society members an exclusive early booking benefit: onboard spending money of up to $200 per person when you book within 90 days of a new season launch* – for 2023 cruises and beyond. BTW the above does not match what it stated here... file:///C:/Users/Owner/Downloads/HAL-Mariner-Society-Grid-Updates.pdf Up to $400 per person onboard spending money for cruises booked within 90 days of a new season launch.*
  4. I received the survey, and yes almost gave word for word what I have posted here on CC so yes they are getting this information. I also believe a few others gave their comments as well.
  5. I see two sides to this story where both are at fault, although I am leaning on a bit more fault on the passengers. This is my take, first they were evidently past HAL cruisers to know enough to have the Navigator App. The problem with the Navigator app is that unless you actually log off the app it will not update and make any changes, so it will appear everything is fine with the cruise. As I stated they must have been previous HAL cruisers to even know about the Navigator app so they would have had to go on line to do their on line registration. That would not have been possible and should have been the first alert. Their booking of the cruise and the cancellation appears to be within days of each other possible hours which was possibly why no email was received from HAL. The cruise was already in the cancellation stage when they paid it in full. While I have run into my share of dealing with lots of temps working for HAL during the pandemic most are all now full employees of HAL and new hires but if given a reservation number and the voyage/voyage number was canceled it would definitely show that when pulling up a reservation number so I find it hard to believe they were told the cruise was still going. I do question what was stated in that regards but that is between HAL and the passengers and HAL does record ALL phone calls. I do beleive they feel they were no notified but I also think it was up to the passengers to stay on top of their cruise. I think there is far more to this than what was stated.
  6. This article popped up in my news feed this morning. https://www.10news.com/news/local-news/cruise-line-admits-it-forgot-to-tell-passengers-that-trip-was-canceled
  7. I cruised twice to Alaska this year with Holland America and both times were extremely casual. Alaska has always been casual but I found this year to be even more so. Business Casual would truly be acceptable for both of the Gala night which are on Sunday and Thursday.
  8. Regarding the A/C I remember being told by a Hotel Director on both NCL and Holland America that these newer ships are built so that if someone is leaving their balcony door open it will actually shut down the A/C system for the area around the cabin that is leaving the door open. This sounds like this could easily be what as occured.
  9. For those that stated I should make sure I let HAL know with my on line survey. I did just that and did copy much of what I wrote into the survey but I also gave a rating of 10 in many categories. As I stated before this was still a good cruise because we saw Pinnacle fall to a low level like we had witnessed prior to covid but not on the first cruise July 24th only tells me it is an internal Management issue or a way HAL thinks they are doing cost cutting. Sadly I am not sure they really care. I know of others that have also commented regarding the limited menu and the upselling and that too will probably fall on deaf ears.. Will I continue to cruise HAL?, definitely it is really all about expectations. They fooled me on July 24th with the Pinnacle. I just will book knowing that HAL is also the nickle and dime cruise line attempting to upsell stuff just like most think NCL is. If one goes into a cruise expecting these things the surprise is not there. Beside we are so darn close to both 5 star and 300 days need to reach that mile stone.😁
  10. Oh My Gosh Bruno, I was shocked when I saw this this when I opened up CC this morning. Sending you prayers and lots of healing thoughts. As others have said please keep us up to date on your recovery.
  11. I just posted this on another thread, and I agree I think they will end up are going to have to canceling the Trans Atlantic voyages totally.
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