tooalto Posted July 11, 2004 #1 Share Posted July 11, 2004 After reading the "check your credit card thread" I looked mine over carefully when it came yesterday. I called SS on June 7th and ordered 4 bottles of wine for the dining room, dinner in the Pinnacle, and a bottle of the less expensive Jim Beam for our cabin. I was told the wine was "now $15 per bottle" which I had no problem with even though my downloaded gift order still showed $14. I asked about bourbon for the cabin and she gave me prices for 2 different lables of Jim Beam. I chose the less expensive at either $24 or $27 for the liter. I can't read my own scribble. Anyway, when the bill came I was charged $140 for these items. Even at the stated $15 per bottle of wine this makes my bourbon $40.00, nowhere close to $24! Of course it's Sunday and I can't reach SS until tomorrow but I'd appreciate it if someone would ne kind enough to tell me what they paid for their bourbon. Link to comment Share on other sites More sharing options...
Esme Posted July 11, 2004 #2 Share Posted July 11, 2004 A couple of questions: 2. Did you reserve dinner for 2 in the Pinnacle? If so that would be $40.00. 3. Four bottles of wine at $15.00 each = $60.00 +15% tip/tax/gratuity, whatever you want to call it. 4. One of two bottles of Bourbon? Add the 15% to that also. The wine and 1 bottle of bourbon tith the 15% comes to $91.35. If you reserved dinner in the Pinnacle, add another $40.00 - $127.00. That is still less than the $140.00 you were charged. I may be wrong. Someone else may know the answer to this. Call Ships Services and ask them to explain the charge to you. Link to comment Share on other sites More sharing options...
FlorenceItaly Posted July 11, 2004 #3 Share Posted July 11, 2004 I preordered 3 bottles of wine for my Maasdam trip a few weeks ago, and I don't believe I was charged 15% on the wine. I am having a hard time understanding why they would be charging a 15% service charge on the pre-ordered alcohol. Is this something new??? I did tip the wine steward. Marie Link to comment Share on other sites More sharing options...
flatwallet Posted July 11, 2004 #4 Share Posted July 11, 2004 I ordered a liter bottle of Tangeray (spelling) and a liter bottle of Crown Royal from SS last week and the prices quoted on the phone were the same as when I checked my Discovercard bill online. I believe the gin was 37 and the CR was 40. I know this is on the steep side price wise but they are liter bottles. Hope this answers your question. Link to comment Share on other sites More sharing options...
tooalto Posted July 11, 2004 Author #5 Share Posted July 11, 2004 "2. Did you reserve dinner for 2 in the Pinnacle? If so that would be $40.00. 3. Four bottles of wine at $15.00 each = $60.00 +15% tip/tax/gratuity, whatever you want to call it. 4. One of two bottles of Bourbon? Add the 15% to that also. The wine and 1 bottle of bourbon tith the 15% comes to $91.35. If you reserved dinner in the Pinnacle, add another $40.00 - $127.00. That is still less than the $140.00 you were charged. " I wasn't told the gratuity would be added at the time of purchase; it should be added when the wine is served in the dining room. After all, the gratuity is for the service, not the product. If I sent a bottle of wine to a guest as a bon voyage gift, I wouldn't be charged the gratuity on that I should hope! I ordered just one bottle of bourbon and dinner for 2. Thanks for the replies and any more help that comes along. I'll post what happens when I call ship's services tomorrow. Link to comment Share on other sites More sharing options...
FlorenceItaly Posted July 11, 2004 #6 Share Posted July 11, 2004 I never saw the 15% added on my pre-ordered wine, even after service, on the ship. Marie Link to comment Share on other sites More sharing options...
Leslieswiger Posted July 11, 2004 #7 Share Posted July 11, 2004 :rolleyes: Dear Tooalto, Send the e-mail to the following person and I am sure your problems will be over with quickly. KMerriam2@hollandamerica.com Mine was done within ten minutes. Let us know if all works out for you.:D Link to comment Share on other sites More sharing options...
FlorenceItaly Posted July 11, 2004 #8 Share Posted July 11, 2004 Leslie - for curiousity's sake...were you charged a 15% gratuity on your pre-pays? Marie Link to comment Share on other sites More sharing options...
Leslieswiger Posted July 11, 2004 #9 Share Posted July 11, 2004 :D Happy to say that they did not charge me %15. ONE THING THAT I DO TRY AND KEEP IN MIND WHEN DEALING WITH OTHERS IS THE FOLLOWING: ":D COURTESY IS CONTAGIOUS":D I always had this posted above the time clock for the employees. It does work believe me.;) Link to comment Share on other sites More sharing options...
Esme Posted July 11, 2004 #10 Share Posted July 11, 2004 :o - Obviously I was wrong about the 15% being added to the pre-ordered wine. Sorry! :o Link to comment Share on other sites More sharing options...
FlorenceItaly Posted July 11, 2004 #11 Share Posted July 11, 2004 Esme - No problem...with so many changes lately, who knows??? This was a good thing not to be right about :). Your input is always appreciated on the board. Marie Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted July 11, 2004 #12 Share Posted July 11, 2004 :) KMerriam - does he/she work in Ship Services or the billing department? Thanks :) Link to comment Share on other sites More sharing options...
Leslieswiger Posted July 11, 2004 #13 Share Posted July 11, 2004 :) Dear KK, Karen Merriam is the head of Ship Services Accounting. KMerriam2@HollandAmerica.com Trust this is the info you wanted.:D Link to comment Share on other sites More sharing options...
elmorejj Posted July 11, 2004 #14 Share Posted July 11, 2004 Aren`t you able to order liquors from room service anymore? on our April/May cruise there was a list in the cabin that you could order from. The prices quoted on this thread are flabbergasting to say the least. On the room service list, Jim Beam is $12, Crown Royal $19.20 and Tanqueray is $15.55. I have the list if anyone needs to check prices. Maybe someone back from a recent cruise could enlighten us as to whether you can still order through room service...jean Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted July 12, 2004 #15 Share Posted July 12, 2004 :) Leslie - yes, that was the information that we wanted. Thank you. Jean - we were able to order a bottle of absolut from room service when we were on the Maasdam in May. The price was $25 for the liter - nothing went with it. We did get a list of prices when we were on the Oosterdam in Feb/Mar but this time we didn't. Just called and ordered it. :) Link to comment Share on other sites More sharing options...
tooalto Posted July 13, 2004 Author #16 Share Posted July 13, 2004 Just wanted to let everyone know that I emailed Karen Merriam and had the problem solved in a short time. They had mistakenly put 3 bottles on merlot on the order instead of only 2. Jim Beam was $25, only a dollar more than our State Store. The only funnthing was they showed the first bottle of wine being delivered on 8/27, the day before we sail! I emailed that back to Ms. Merriam and she said all bottles were scheduled to be delivered in the DR on8/28 but we can work out with our wine steward what we want and when. Four bottles for our dinner on 8/28 would make for one heck of a sailaway! Thanks again for your help Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted July 13, 2004 #17 Share Posted July 13, 2004 :) Glad you got everything straightened out. Your wine steward will probably ask if you want all the bottles delivered at once. They probably mark it that for billing purposes. :) Link to comment Share on other sites More sharing options...
big richard Posted July 14, 2004 #18 Share Posted July 14, 2004 For a fairly complete reply regarding the liquor situation see "Big Richard" on Page 10. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.