BananaAnna Posted April 4, 2007 #26 Share Posted April 4, 2007 Thank you so much for the update...... I felt so sorry for what you had to go thru, but the worst part was - I KNEW I WOULD HAVE DONE THE SAME THING! If they'd told me to stay on the bus, the ship is expecting us; I'd have stayed on the bus just like you. I appreciate that you've taken the time to let us know the outcome. Link to comment Share on other sites More sharing options...
KRUISE KING Posted April 4, 2007 #27 Share Posted April 4, 2007 glad it worked out for you cause theres nuthing like that sick feeling you get watching your ship pull out as you are standing on the pier. Link to comment Share on other sites More sharing options...
cdnprincess Posted April 4, 2007 Author #28 Share Posted April 4, 2007 Dee -- i am so glad this worked out. and, BTW, i'm still so sorry that you missed the cruise b/c of the reps and mears. what a mess. doubt this, but asking anyway...did they say anything about mear's actions in your case? Nope nothing about Mears. To tell you the truth even on that day the reps at Carnival were taking the blame and nothing was ever said about Mears. Link to comment Share on other sites More sharing options...
WCAB Posted April 4, 2007 #29 Share Posted April 4, 2007 Great news and your post was helpful. We are using the Carnival flight but will be paying an extra $50.00 for a direct flight and have decided to rent a car to drive us to the port after reading what you went through. Carol Link to comment Share on other sites More sharing options...
piscesbaby Posted April 4, 2007 #30 Share Posted April 4, 2007 Just an update. I was one of 17 passengers left at the pier as Sensation sailed away because the Carnival Reps (and this has been confirmed) waited for a few late passengers and we arrived 10 min late at the pier. Anyway, the investigation is over and they have given me a full refund as well as a 3-day paid cruise. That was really nice. All I asked for is a refund, but the free cruise was a bonus. I had gotten in contact with another passenger and we were working together. She just emailed me and was offered the same. I have learned so much on this site, and when I choose to go on a cruise again I will definately get my info from here.Thanks Dee I'm happy it worked out for you. That is one of my biggest fears is being left behind. How long were you guys into the trip and where did you guys left behind? Link to comment Share on other sites More sharing options...
cdnprincess Posted April 4, 2007 Author #31 Share Posted April 4, 2007 I'm happy it worked out for you. That is one of my biggest fears is being left behind. How long were you guys into the trip and where did you guys left behind? it was only a 3 day cruise and we were on our way from the airport so we did not get to go on at all. We were left in Port Canaveral with 15 others. Link to comment Share on other sites More sharing options...
piscesbaby Posted April 4, 2007 #32 Share Posted April 4, 2007 it was only a 3 day cruise and we were on our way from the airport so we did not get to go on at all. We were left in Port Canaveral with 15 others. Ughhhhhh....that must have been so dissapointing. Are you guys planning to take your free three day cruise soon?I hope they reimburse you for your flight. Link to comment Share on other sites More sharing options...
terri23 Posted April 4, 2007 #33 Share Posted April 4, 2007 Great news!! Thanks for coming back with an update. FLY DOWN EARLY FOR YOUR 3-DAYER :D ;) Link to comment Share on other sites More sharing options...
Spaceytracey72 Posted April 4, 2007 #34 Share Posted April 4, 2007 Great news! Link to comment Share on other sites More sharing options...
piscesbaby Posted April 4, 2007 #35 Share Posted April 4, 2007 Nope nothing about Mears. To tell you the truth even on that day the reps at Carnival were taking the blame and nothing was ever said about Mears. Who's Mears?I looked backed thru the thread and think I might have missed something. Link to comment Share on other sites More sharing options...
qshari Posted April 4, 2007 #36 Share Posted April 4, 2007 Thank you for posting your update, I am so glad everything worked out for you! Enjoy your next cruise. Link to comment Share on other sites More sharing options...
big_duck Posted April 4, 2007 #37 Share Posted April 4, 2007 Who's Mears?I looked backed thru the thread and think I might have missed something. Mears is the contractor Carnival uses to provide busses in Orlando. Mears really wasn't involved because the driver was just following directives given by Carnival personnel. Link to comment Share on other sites More sharing options...
Pechez Posted April 4, 2007 #38 Share Posted April 4, 2007 Just an update. I was one of 17 passengers left at the pier as Sensation sailed away because the Carnival Reps (and this has been confirmed) waited for a few late passengers and we arrived 10 min late at the pier. Anyway, the investigation is over and they have given me a full refund as well as a 3-day paid cruise. That was really nice. All I asked for is a refund, but the free cruise was a bonus. I had gotten in contact with another passenger and we were working together. She just emailed me and was offered the same. I have learned so much on this site, and when I choose to go on a cruise again I will definately get my info from here.Thanks Dee That is GREAT info for all of us. Thanks for sharing the outcome. Mary Link to comment Share on other sites More sharing options...
Brneyznfl Posted April 4, 2007 #39 Share Posted April 4, 2007 Great outcome! Good job Carnival for stepping up to the plate as they should. Thanks for letting us know! Link to comment Share on other sites More sharing options...
hstrybuf Posted April 4, 2007 #40 Share Posted April 4, 2007 I'm glad Carnival did the right thing. Enjoy! :) Link to comment Share on other sites More sharing options...
PINEVIEW01 Posted April 4, 2007 #41 Share Posted April 4, 2007 Just an update. I was one of 17 passengers left at the pier as Sensation sailed away because the Carnival Reps (and this has been confirmed) waited for a few late passengers and we arrived 10 min late at the pier. Anyway, the investigation is over and they have given me a full refund as well as a 3-day paid cruise. That was really nice. All I asked for is a refund, but the free cruise was a bonus. I had gotten in contact with another passenger and we were working together. She just emailed me and was offered the same. I have learned so much on this site, and when I choose to go on a cruise again I will definately get my info from here.Thanks Dee Great News Dee! So, glad you kept us up to date. I am also glad you didn't let the na sayers bring you down. Have a great FREE cruise!! Link to comment Share on other sites More sharing options...
barbarah33 Posted April 4, 2007 #42 Share Posted April 4, 2007 It’s great to hear a story where the cruise line actually tries to make the passengers happy! I’m glad you got a result that satisfied you and hope you really enjoy your cruise! Link to comment Share on other sites More sharing options...
Sparky2 Posted April 4, 2007 #43 Share Posted April 4, 2007 it was only a 3 day cruise and we were on our way from the airport so we did not get to go on at all. We were left in Port Canaveral with 15 others. I agree with the other poster that said to do a back2back - adding on to your 3 day cruise (if you can get away for longer). We'll be doing that in 2008 - 6 day + 8 day cruise. Yeah!!! Link to comment Share on other sites More sharing options...
sandysav Posted April 5, 2007 #44 Share Posted April 5, 2007 Glad to hear they made you all happy, they did a similar thing for me a few years ago. Carnival should teach some other cruise lines (particularly princess, even though I hear they own princess) about customer service.;) Link to comment Share on other sites More sharing options...
kml2000 Posted April 5, 2007 #45 Share Posted April 5, 2007 CONGRATS! I have been wondering the outcome of this. I am glad it was in your favor. I am with the other guys, take that free cruise and do a back to back....what a deal! Link to comment Share on other sites More sharing options...
Grandma water beach Posted April 5, 2007 #46 Share Posted April 5, 2007 You may remember that I went the week after you and I was really nervous about missing the ship. Carnival waited an hour as we didn't arrive at port until 4:55 p.m. I'm sure that because of your problem they didn't want it to happen again! We had a great time and I hope you do too. Link to comment Share on other sites More sharing options...
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