ging466 Posted February 22, 2008 #1 Share Posted February 22, 2008 Hi I was on the Dream in December when it crashed into a container barge in Montevideo. All passengers were advised that they would get a 50% refund on their cruise. I am in Australia and booked via a TA and so far I have received half of my 50% refund. Today I was advised by NCL's customer service that the second part of my refund was $105 less than I was expecting. I was told to contact the Refunds department.:mad: I can't understand why NCL have decided to make part payments to me especially when other passengers have been paid in full 2 days after the collision. This refund is costing me money in time, cheque fees, foreign exchange fees and I'm not in a position to telephone Miami from Australia. Can anyone give me the email address of NCL's Refund Department? Thankx in advance. Cheers Ging466 Link to comment Share on other sites More sharing options...
Tradizney Posted February 22, 2008 #2 Share Posted February 22, 2008 As a travel agent, I would tell you to call them directly. Emails are great, but can't get the point across as much as a phone call a speaking to a representative. Link to comment Share on other sites More sharing options...
kmacht Posted February 22, 2008 #3 Share Posted February 22, 2008 Phone calls don't leave a paper trail though. Unless it is recorded they can tell you anything on the phone and you have no proof of it once you hang up. With an e-mail at least you can show them a copy and say that so-and-so said this. Keith Link to comment Share on other sites More sharing options...
salty dingo Posted February 23, 2008 #4 Share Posted February 23, 2008 Maybe they are calculating your fare differently than you are. Look at all that you paid, the currency you paid in, and see if maybe they have calculated it differently. I agree with the others that a phone call can resolve it fastest. Maybe you can find a friend with Skype or some other internet phone service and talk for free? Link to comment Share on other sites More sharing options...
JerseyGem Posted February 23, 2008 #5 Share Posted February 23, 2008 Even if you do call them directly, they may not be willing to speak with you because you used a TA. Our DD had to cancel a NCL cruise (due to injuries). She had booked through V-t-Go, so NCL reps told her that her cruising info was blocked from their computers; her TA had to call with the necessary codes to unblock the screens. (Which sounded fishy, but that's what they said LOL). Anyway, the refund department wouldn't speak with DD (or us) directly; all contact had to be through the TA. In DD's case, the TA had completed the refund form incorrectly, so NCL didn't honor the request. Of course we didn't discover this until she formally complained to the CEO of the company. During his staff's investigation, the error was discovered; we requested that the form be completed properly and resubmitted. And that worked! We assumed the TA would keep trying to get the refund- but didn't; when the refund wasn't paid, she just assumed it wasn't due. So verify that all your paperwork has been completed accurately! Link to comment Share on other sites More sharing options...
ging466 Posted March 20, 2008 Author #6 Share Posted March 20, 2008 Ok, I finally contacted the Refunds department and as advised above, they wouldn't give me any info because I'd booked with a TA. TA eventually got a cheque but NCL have decided to short pay me by $116.00 and no one will tell me why. I cannot get over NCL's attitude about this. They told all passengers that we would get a 50% refund but they seem to put provisos on my refund. Next step is to write to their President....does anyone know his name? Thankx for your help. Cheers Ging Link to comment Share on other sites More sharing options...
TonyFred Posted March 20, 2008 #7 Share Posted March 20, 2008 Currently it is George W. Bush but that will be changing soon. Link to comment Share on other sites More sharing options...
jens1097 Posted March 20, 2008 #8 Share Posted March 20, 2008 Currently it is George W. Bush but that will be changing soon. ROTFLMAO!!! Link to comment Share on other sites More sharing options...
newmexicoNita Posted March 20, 2008 #9 Share Posted March 20, 2008 Currently it is George W. Bush but that will be changing soon. Tony, I was about to say the same thing. Nita Link to comment Share on other sites More sharing options...
TonyFred Posted March 20, 2008 #10 Share Posted March 20, 2008 I apologize ging466...I know how frustrating these situations can be...I was just going for a cheap smile. :D Link to comment Share on other sites More sharing options...
lvtotrvl1 Posted March 20, 2008 #11 Share Posted March 20, 2008 Thank-you for the laugh this am:) . To the OP..your TA will have all the information you are requesting and they should really be helping you out at this point. Good Luck Link to comment Share on other sites More sharing options...
mbisson Posted March 20, 2008 #12 Share Posted March 20, 2008 Ok, I finally contacted the Refunds department and as advised above, they wouldn't give me any info because I'd booked with a TA. TA eventually got a cheque but NCL have decided to short pay me by $116.00 and no one will tell me why. I cannot get over NCL's attitude about this. They told all passengers that we would get a 50% refund but they seem to put provisos on my refund. Next step is to write to their President....does anyone know his name? Thankx for your help. Cheers Ging I'm wondering if the refund is 50% of the cruise fare before the NCF is added in. Link to comment Share on other sites More sharing options...
newmexicoNita Posted March 20, 2008 #13 Share Posted March 20, 2008 I'm wondering if the refund is 50% of the cruise fare before the NCF is added in. I figure it is something like that as well. Nita Link to comment Share on other sites More sharing options...
mbisson Posted March 20, 2008 #14 Share Posted March 20, 2008 I figure it is something like that as well. Nita Damn-I might be on a roll today and only a couple days ago we booked another trip to Vegas! Link to comment Share on other sites More sharing options...
newmexicoNita Posted March 20, 2008 #15 Share Posted March 20, 2008 Damn-I might be on a roll today and only a couple days ago we booked another trip to Vegas! If you are on a roll, you had better get to Vegas while you are still hot!!!! Link to comment Share on other sites More sharing options...
ging466 Posted March 20, 2008 Author #16 Share Posted March 20, 2008 These boards are such a source of reference and encouragement. Happy cruising to u all and I hope that none of u experience the kinda NCL cruise that I did. Cheers Ging466 Link to comment Share on other sites More sharing options...
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