marle7 Posted March 25, 2008 #1 Share Posted March 25, 2008 We picked our cabins from the deck plans on the website. I'm now looking at the Holland America brochure and it shows different cabin numbers on the cabins I think we have booked. How do I find out which is the right one? Link to comment Share on other sites More sharing options...
jtl513 Posted March 25, 2008 #2 Share Posted March 25, 2008 The ones on the website are the most current. (12/15/07) Most paper copies are outdated. I'll bet your brochure shows the top deck with cabins as the Sports Deck, and having "T" cabins. That's wrong! The top deck now has VT cabins, and the next deck down has VQ cabins. :) Link to comment Share on other sites More sharing options...
marle7 Posted March 25, 2008 Author #3 Share Posted March 25, 2008 The ones on the website are the most current. (12/15/07) Most paper copies are outdated. I'll bet your brochure shows the top deck with cabins as the Sports Deck, and having "T" cabins. That's wrong! The top deck now has VT cabins, and the next deck down has VQ cabins. :) That's what the brochure shows. Whew. Thanks! Link to comment Share on other sites More sharing options...
Typhoon1 Posted March 25, 2008 #4 Share Posted March 25, 2008 Current website deck plans were updated 2/25/08. Consequently, that is most recent. Link to comment Share on other sites More sharing options...
marle7 Posted March 25, 2008 Author #5 Share Posted March 25, 2008 Current website deck plans were updated 2/25/08. Consequently, that is most recent. Now I don't seem to be able to pull up the website deck plans from HAL's site. Are they somewhere else I'm not seeing? Link to comment Share on other sites More sharing options...
Typhoon1 Posted March 25, 2008 #6 Share Posted March 25, 2008 http://book.hollandamerica.com/fleet/deckPlan.do?deck=m&year=next&feShip=D Link to comment Share on other sites More sharing options...
marle7 Posted March 25, 2008 Author #7 Share Posted March 25, 2008 Weird. I get this message when I try that. Not Found The requested URL /fleet/deckPlan.do was not found on this server. Link to comment Share on other sites More sharing options...
Typhoon1 Posted March 25, 2008 #8 Share Posted March 25, 2008 Weird. I get this message when I try that. Not Found The requested URL /fleet/deckPlan.do was not found on this server. Try a reboot.:confused: :confused: Link to comment Share on other sites More sharing options...
marle7 Posted March 25, 2008 Author #9 Share Posted March 25, 2008 Try a reboot.:confused: :confused: Just tried, no go. Strange. Link to comment Share on other sites More sharing options...
mafig Posted March 25, 2008 #10 Share Posted March 25, 2008 I think they're working on it again. I can get every deck to load, except mine.:p :confused: The other pages have the notation "last updated 3/7." Try tomorrow. Link to comment Share on other sites More sharing options...
marle7 Posted March 25, 2008 Author #11 Share Posted March 25, 2008 I think they're working on it again. I can get every deck to load, except mine.:p :confused: The other pages have the notation "last updated 3/7." Try tomorrow. And I can't get any of them to load, even after a re-boot. Oh well, I'll try again tomorrow. I know they were working yesterday! Link to comment Share on other sites More sharing options...
marle7 Posted March 25, 2008 Author #12 Share Posted March 25, 2008 One thing I'll give HAL right off the bat, before even sailing with them, is their prompt response to emails. It usually takes RCL 3 days to a week to get back to me. I sent them a note about not being able to access the deck plans. This is what I got back. Currently portions of our website are experiencing technical difficulty and this is affecting some pages availability. The issue you have been experiencing may have been caused by a momentary glitch in the system or the system may have been brought down temporarily for maintenance. Unfortunately we were unable to recreate this error. For any questions regarding reservations, shore excursions, or immigration forms you can call 1-877-932-4259. Our office hours are: Mon. - Fri. 5 a.m. - 7 p.m., Sat. - Sun. 7 a.m. - 3 p.m. (PST). Or you may email us at: reservations@hollandamerica.com. We regret any inconvenience this may cause and thank you for your understanding. Warm Regards, Holland America Line Technical Support Link to comment Share on other sites More sharing options...
jtl513 Posted March 26, 2008 #13 Share Posted March 26, 2008 Current website deck plans were updated 2/25/08. Consequently, that is most recent.That's right ... I forgot that they did a big cabin renumbering about then. And I can't get any of them to load, even after a re-boot. Oh well, I'll try again tomorrow. I know they were working yesterday!Just now I could view about 1/2 the decks. One thing I'll give HAL right off the bat, before even sailing with them, is their prompt response to emails. It usually takes RCL 3 days to a week to get back to me.It depends a bit on the question, but HAL's typical response time is about 3 days too. Link to comment Share on other sites More sharing options...
marle7 Posted March 26, 2008 Author #14 Share Posted March 26, 2008 I can see most of them now. All of them have the notation of 2/25/08. Link to comment Share on other sites More sharing options...
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