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Neptune Lounge

Mysteryfan

By Mysteryfan,
in Holland America Line

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Krazy Kruizers

Krazy Kruizers

Posted
Posted
That's partially HAL's fault. They don't name their suites correctly. Someone could honestly book a veranda cabin and think they have Neptune access, when in fact they don't. When told they don't, they then get upset because they feel they are not getting what they thought they paid for.

 

HAL should be more clear with these qualifying suites by calling them "Concierge Suites" or "Neptune Lounge Suites," or something of that nature. Hotels have a "concierge floor," with a special elevator key required to get off on that floor. No reason HAL shouldn't have something similar ... or at least properly label the suites so that there can be no misunderstanding when someone books.

 

Just my opinion ...

 

Blue skies ...

 

--rita

 

So right!!

There were no problems when HAL had the A and B categories listed as "Mini Suites" -- then HAL decided to get fancy and list the A and B cabins as Verandah Suites on the S class ships.

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