Jump to content
Cruise Critic Community

Neptune Lounge

Mysteryfan

By Mysteryfan,
in Holland America Line

Recommended Posts

Mysteryfan

Mysteryfan

Posted
Posted

I am sailing in one of the "S" Cabins, and was wondering how the Neptune lounge is?? Does Holland America make sure only Suite guests use the lounge, and in the evening are thier canapes?? I have been to other places where they say it is only for certain guests and yet it appears everyone is allowed in??

Link to comment
Share on other sites
JimVrhovac

JimVrhovac

Posted
Posted

It is in the inside between all the suites. Your room key will open the door to the Neptune lounge. The staff there knows who is allowed to be in there and if someone is not allowed they will discretely remind them of that.

 

Great place to get snacks and drinks.

 

You may want to consider having dinner on the stateroom balcony one light. You get a menu each morning and you could check off what you want and at what time and give it to the Neptune staff. It will be brought to your room, a white tablecloth will be put on, and dinner will be served just like in the diningroom. A very nice experience...

 

Ruth & Jim

Link to comment
Share on other sites
Krazy Kruizers

Krazy Kruizers

Posted
Posted

Yes -- there have been problems with other people using the Neptune Lounge on the S class ships.

We were sitting having breakfast a couple of times there and the concierge kept reminding this one couple that the Neptune Lounge is for Delux Suite guests only and the man said that he had a verandah and was entitled to use the Naptune Lounge because of the description listed in one of the brochures a few years ago. This went on all week.

We have seen this happen on 2 different ships.

Link to comment
Share on other sites
GeorgesGal

GeorgesGal

Posted
Posted

The Neptune is reserved for those guests booking Deluxe Veranda and above.

 

On the Westerdam and Zandam, I was in the Deluxe, and did not notice any folks who were not in the same cabins using the Neptune. Perhaps that is because the Hotel Manager introduces each guest personally to the Concierge on embarcation, and they DO have a great memory for faces and names!

Link to comment
Share on other sites
sail7seas

sail7seas

Posted
Posted

We have been on a great many HAL cruises in "S" Suites which permitted us use of the Neptune Lounge. In all those cruises, it was a VERY rare situation when anyone who did not belong there made use of the Lounge.

 

The Concierges learn immediately (particularly on the "S" and"R" class ships) who belongs there and who does not. On those classes of ship, there are not that many Deluxe Veranda and Penthouse Suites. The doors remain open almost all the time on those ships.

 

On the Vista, there are more Suite guests and the doors remain locked with a key card needed to enter.

 

Concierges will require those who do not belong there to leave.

 

Relatives and friends of Suite guests who are not in Suites do not belong there.

 

Link to comment
Share on other sites
Krazy Kruizers

Krazy Kruizers

Posted
Posted
The Neptune is reserved for those guests booking Deluxe Veranda and above.

 

On the Westerdam and Zandam, I was in the Deluxe, and did not notice any folks who were not in the same cabins using the Neptune. Perhaps that is because the Hotel Manager introduces each guest personally to the Concierge on embarcation, and they DO have a great memory for faces and names!

 

Westerdam has the locks on the doors -- have to use ID/Room card to get into the Neptune Lounge.

We haven't been on the Zaandam since the Neptune Lounge was added to the ship -- so can't comment on what doors they have there.

Link to comment
Share on other sites
sail7seas

sail7seas

Posted
Posted

Concierges keep checking their computers during Embarkation. They see the boarding photos taken of Suite guests as they check in so they know what they look like before they even get to the Neptune Lounge. Most will greet the guest by name when they enter for the first time.

 

Link to comment
Share on other sites
sail7seas

sail7seas

Posted
Posted
Puzzlement -- we were on the Veendam in March for 21 days -- did not have to use our ID/room card to get into the Neptune Lounge.

 

 

We have never needed to use key card to enter Neptune on any "S" Class ship. We have on Vista.

Link to comment
Share on other sites
fann1sh

fann1sh

Posted
Posted
What is the listing for these? How does it work on the Eurodam :confused:

 

 

The cabins are SC, SB, SA, and PS on Eurodam (and all Vistas); SB, SA, and PS on Amsterdam; and S on Rotterdam and the other R class, and S class ships.

Link to comment
Share on other sites
sail7seas

sail7seas

Posted
Posted
That's what I said earlier -- don't understand Jim's statement.

 

 

:) Yes, KK, you did say that.

I chose to also say it as that is MY personal experience in Neptune Lounges we have utilized for many, many years. :)

Link to comment
Share on other sites
PathfinderEss

PathfinderEss

Posted
Posted

Traveled mostly on S class ships Ryndam, Maasdam, Veendam, Statendam and you don't need a key card to get into them but you do need one on the Vista class ships. Those concierge people know who belongs and who doesn't, they are really good. Haven't ran into any problems with people being in there that don't belong. Sometimes passengers will stop by and ask what that room is but as soon as they are told, they just say OK and leave.

Link to comment
Share on other sites
kryos

kryos

Posted
Posted
Yes -- there have been problems with other people using the Neptune Lounge on the S class ships.

We were sitting having breakfast a couple of times there and the concierge kept reminding this one couple that the Neptune Lounge is for Delux Suite guests only and the man said that he had a verandah and was entitled to use the Naptune Lounge because of the description listed in one of the brochures a few years ago. This went on all week.

We have seen this happen on 2 different ships.

That's partially HAL's fault. They don't name their suites correctly. Someone could honestly book a veranda cabin and think they have Neptune access, when in fact they don't. When told they don't, they then get upset because they feel they are not getting what they thought they paid for.

 

HAL should be more clear with these qualifying suites by calling them "Concierge Suites" or "Neptune Lounge Suites," or something of that nature. Hotels have a "concierge floor," with a special elevator key required to get off on that floor. No reason HAL shouldn't have something similar ... or at least properly label the suites so that there can be no misunderstanding when someone books.

 

Just my opinion ...

 

Blue skies ...

 

--rita

Link to comment
Share on other sites
kryos

kryos

Posted
Posted
On the Eurodam our room keys were gold and open the door to the Neptune Lounge. Lounge was mostly empty as it didn't offer much.

I think the draw of the lounge is not necessarily what it offers in the way of ammenities, but rather the services of the concierge based there.

 

Blue skies ...

 

--rita

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...