trams Posted June 1, 2009 #1 Share Posted June 1, 2009 I have to-day returned from a Baltic cruise aboard Saga Rose. Due to mechanical failure we were only able to visit three of the seven ports originaly planned. SAGA have offered 25% discount on a future cruise as compensation. What do seasoned cruisers think, is this a reasonable amount or should I demand more?:confused: Link to comment Share on other sites More sharing options...
Rare Host Sharon Posted June 1, 2009 #2 Share Posted June 1, 2009 That sounds reasonable. I missed 3½ posts on a cruise with P&O in 2007, admittedly due to weather rather than mechanical breakdown, and all we got was £150 OBC if we booked another cruise. There is usually something in the samll print anyway, that no ports are guaranteed. Link to comment Share on other sites More sharing options...
Paulchili Posted June 1, 2009 #3 Share Posted June 1, 2009 I have to-day returned from a Baltic cruise aboard Saga Rose. Due to mechanical failure we were only able to visit three of the seven ports originaly planned. SAGA have offered 25% discount on a future cruise as compensation. What do seasoned cruisers think, is this a reasonable amount or should I demand more?:confused: Personally, I don't think it's fair. It presumes (and requires) that you will take another cruise with them. What if you cannot/don't want to? It only works if you really want to cruise with them again, otherwise it is an useless offer. Link to comment Share on other sites More sharing options...
merrilyanne Posted June 20, 2009 #4 Share Posted June 20, 2009 You could always file a Small Claims Court action, which can be done easily and cheaply. I think you are justified in asking for a complete refund, as your vacation time, flight, etc. was wasted by only seeing a few ports. Some settlements also include the cost of your flight. Just keep writing them letters and demanding more. Link to comment Share on other sites More sharing options...
yarlenna Posted June 20, 2009 #5 Share Posted June 20, 2009 Did you go on the ship? If you did, you got your meals, room, entertaiment, ect. If you buy a cruise, that is what you get. You had your holiday on the sea. OK, it wasn't what you wanted - but I am sure your ticket has all the stuff SHIPS CAT said about the small print and that no ports are guaranteed. Link to comment Share on other sites More sharing options...
Jade13 Posted June 29, 2009 #6 Share Posted June 29, 2009 You could always file a Small Claims Court action, which can be done easily and cheaply. I think you are justified in asking for a complete refund, as your vacation time, flight, etc. was wasted by only seeing a few ports. Some settlements also include the cost of your flight. Just keep writing them letters and demanding more. You need to read the Cruise Contract. On most cruise lines the ports are never guaranteed. Link to comment Share on other sites More sharing options...
phyzz Posted June 29, 2009 #7 Share Posted June 29, 2009 I would be soo pissed .... good luck . Link to comment Share on other sites More sharing options...
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