Change of itinerary for QV July 7th 2009

[Sharrystar]

Have just received letter from our cruise club informing us that there is a change of days for Flamm, Stavanger and Bergen. We are also departing at 2.30a.m. from Aalesund on the 15th July. Has anyone been offered onboard credit for these changes?

[capnpugwash]

Yes, they have offered $5000 each and a free transatlantic. We turned them down cos we are not going to have anyone mess with our itinerary. I have to be in Flaam on Thursday

[glum]

we've not been notified or offered compo. I did notice the change when I was checking our details.

 

By cruise club, I assume you mean a town near Chesterfield (Bolsover)? Thats who we've booked through.

[glum]

Yes, they have offered $5000 each and a free transatlantic. We turned them down cos we are not going to have anyone mess with our itinerary. I have to be in Flaam on Thursday

 

I don't understand. If they change the itinerary its tough. It always says the order and timings of the ports may be subject to change. Refusing the 5k isnt going to make them change their minds.

 

do we know why they've changed the itinerary?

[Queen of the Queen]

Hi sharrrystar

You have a good agent. Thank you for advising about the changes. On the website it is stated that the ship departs Aalesund at 2:30 P.M., this time doesn't make any sense.

I wonder if there will be any compensation for the changes.

Lorraine

[cunardqueen]

Yes, they have offered $5000 each and a free transatlantic. We turned them down cos we are not going to have anyone mess with our itinerary. I have to be in Flaam on Thursday

 

Was this before or after they offered you the upgrade....;)

[Sharrystar]

Have just had a reply from Cunard re compensation:

 

 

"The recent itinerary change given on voyage V910 has been made to enhance

your cruising experience whereby Flaam is now alongside instead of being an

anchor port. I regret therefore, this is not something we would offer a

gesture for."

 

Too bad if someone really did need to be in Flaam on the original day!

[Norfolk Brit]

Have just had a reply from Cunard re compensation:

"The recent itinerary change given on voyage V910 has been made to enhance

your cruising experience

 

Afraid I remain unconvinced that compensation should have been paid in the circumstances. However, don't you just love 'corporate-speak': I'm quite sure that if they shipped you off to Blackpool for a fortnight instead of some wonderfully exotic place, somehow they'd spin it into 'enhancing your cruising experience'.

 

Mary

[Queenvee]

Received notification from my agent earlier this week and don't expect - nor do I see a reason for - any compensation from Cunard. Would never even have occurred to me to ask!

[cunardqueen]

And lm sure if you read the fine print of the passage contract, they can change the ports and if required change the ship and still not be required to pay any compensation.

 

About 20 years ago l was originally booked on QE2 for a Bermuda cruise, then about two month before sailing came a letter advising of a change and instead we would be going upto Canada. They did very kindly offer onboard credit of $300 which l was more than happy with.

Turns out there had been a mishap with booking QE2 into Bermuda and someone had forgot to do it!!

[Cosmic Rays]

Afraid I remain unconvinced that compensation should have been paid in the circumstances. However, don't you just love 'corporate-speak': I'm quite sure that if they shipped you off to Blackpool for a fortnight instead of some wonderfully exotic place, somehow they'd spin it into 'enhancing your cruising experience'.

 

Mary

 

Or somewhere on the Norfolk Coast????????????????? Do you have a problem with the resort?

[Norfolk Brit]

Or somewhere on the Norfolk Coast????????????????? Do you have a problem with the resort?

 

Yep, could have been Great Yarmouth, but I'm sure it would still have 'enhanced my cruising experience'.

[glum]

Like I say I saw the changes on the website and never thought ooo compensation.

 

canceling a cruise or a significant change then yes. We were contemplating getting the Flamm railway tickets ourselves. Glad we didnt as we'd be stuffed!

[Queen of the Queen]

Hi fellow cruisers

 

A few of us are meeting in the Commodore Club on July 8 at 5:00 p.m. How about joining us? We will meet at a table near a window and have a small sign identifying us as CC'ers

 

Hope to meet all of you.

Lorraine

[Sharrystar]

It would never have occured to me to ask for compensation as, I agree, that it shouldn't be necessary after reading the small print, but when on P&O Arcadia 2 years ago, the same thing happened (on Med cruise) and we were automatically given onboard credit. After all, "if you don't ask, you don't get" and in this case, I didn't!

 

It certainly won't spoil my enjoyment of the cruise and am looking forward to Tuesday now.

[glum]

It certainly won't spoil my enjoyment of the cruise.

 

Nor ours (Cheza and myself)