Rich10782 Posted July 27, 2009 #1 Share Posted July 27, 2009 Does anyone know how I turn in my points? Is there a web site? Or do I have to call? Link to comment Share on other sites More sharing options...
ilovecruising76 Posted July 27, 2009 #2 Share Posted July 27, 2009 You just need to call the bank of america main number on your credit card and talk to an operator, they will help you redeem them. Link to comment Share on other sites More sharing options...
Sky616 Posted July 27, 2009 #3 Share Posted July 27, 2009 Yes, call the # on back of your card. The operator will get your info and send you certificates for the amount of points you have. (example we had 20,000. We got 1 15,000 and 1 5,000) Once you get them fill out the back of them and let them know what you want to do with them. Onboard credit, etc. Then mail them in to RC address on the front. They told me our credit would be posted on our account on our cruise. This was the first time I did this. It wasn't difficult. Link to comment Share on other sites More sharing options...
emdia43 Posted July 27, 2009 #4 Share Posted July 27, 2009 I have enough points for a free cruise, 4 nights, for two. When I called BOA the operator said they just issue the vouchers, they don't know what any # of points qualifies you for, there would be selections to make on the voucher as to what you wish to use them for- my question is- if I redeem them now, would they be here in time for me to use them on a 13th August cruise on Enchantment? If they were to arrive later than the cruise can I send them in when they do arrive?? RCCL customer service did not know how the system works....;) ... seems to me that in the information age that BOA could link with RCCL and just send the points voucher right on over without waiting "2- 4 weeks"- wouldn't you think? :confused: Link to comment Share on other sites More sharing options...
Mom2FourGirls Posted July 28, 2009 #5 Share Posted July 28, 2009 ok- another question - Do you have to have a reservation number to begin the process of requesting the point certificate? We are still working out the final details of what we want to book for a group of us. Also, we are booking the 8 day on the Independence. We have 125K Royal points which can be used for a companion fare on a 7 night OR a 9-12 night cruise. UGH! Anyone know if they will let me pay the difference for the 8 night. It seems all of the rewards are for anything BUT the 8 night cruise. Thanks for any info! Link to comment Share on other sites More sharing options...
BRMAN Posted July 29, 2009 #6 Share Posted July 29, 2009 I have enough points for a free cruise, 4 nights, for two.When I called BOA the operator said they just issue the vouchers, they don't know what any # of points qualifies you for, there would be selections to make on the voucher as to what you wish to use them for- my question is- if I redeem them now, would they be here in time for me to use them on a 13th August cruise on Enchantment? If they were to arrive later than the cruise can I send them in when they do arrive?? RCCL customer service did not know how the system works....;) ... seems to me that in the information age that BOA could link with RCCL and just send the points voucher right on over without waiting "2- 4 weeks"- wouldn't you think? :confused:[/quote You must redeem your points and mail to RCI before you board. They stipulate it can take up to 2-4 weeks to receive the coupons. My experience, they normally take a week or so. You can request the certificate numbers when you redeem them and call them in to RCI C&A (1-888-305-4626). They will apply them to your reservation. But you still need to fill them out and mail them in to complete the credit. Link to comment Share on other sites More sharing options...
BRMAN Posted July 29, 2009 #7 Share Posted July 29, 2009 ok- another question - Do you have to have a reservation number to begin the process of requesting the point certificate? We are still working out the final details of what we want to book for a group of us. Also, we are booking the 8 day on the Independence. We have 125K Royal points which can be used for a companion fare on a 7 night OR a 9-12 night cruise. UGH! Anyone know if they will let me pay the difference for the 8 night. It seems all of the rewards are for anything BUT the 8 night cruise. Thanks for any info! No, not to redeem, but you must have you reservation number when you send it in to RCI. Link to comment Share on other sites More sharing options...
BRMAN Posted July 29, 2009 #8 Share Posted July 29, 2009 Does anyone know how I turn in my points? Is there a web site? Or do I have to call? Call BOA 1-800-421-2110 to redeem points. Ask for the cerficate number when you redeemed them. Call RCI 1-888-305-4626 and give them your reservation number (booking ID #) and the cerificate number(s) and they will apply to your reservation. Then, when you get the coupons, fill them out and mail them in: Royal Caribbean International ATTN: Crown & Anchor Society 4729 S Palisade Wichita, KS 67217 Link to comment Share on other sites More sharing options...
Rare 01Sweetpea Posted July 30, 2009 #9 Share Posted July 30, 2009 Also, we are booking the 8 day on the Independence. We have 125K Royal points which can be used for a companion fare on a 7 night OR a 9-12 night cruise. UGH! Anyone know if they will let me pay the difference for the 8 night. It seems all of the rewards are for anything BUT the 8 night cruise. Thanks for any info! For an 8 night cruise they only give you $1250 credit against your cruise cost. For the same amount of points you can get a free OV cabin for 2 on a 7 night Caribbean cruise, and pay the upcharge for a balcony if you want one. Link to comment Share on other sites More sharing options...
mamaza Posted July 30, 2009 #10 Share Posted July 30, 2009 Call BOA 1-800-421-2110 to redeem points. Ask for the cerficate number when you redeemed them. Call RCI 1-888-305-4626 and give them your reservation number (booking ID #) and the cerificate number(s) and they will apply to your reservation. Then, when you get the coupons, fill them out and mail them in:Royal Caribbean International ATTN: Crown & Anchor Society 4729 S Palisade Wichita, KS 67217 My, and I believe I've read others have had the same experience, is that BofA won't give you the certificate numbers anymore. They did the first time for me, but not the last time I called to redeem my points. I still called RCI at the number you gave and applied the certificates as I wished as soon as the certificates arrived in the mail. BTW, make copies of the certificates before you mail them out and take those with you. I've had no bad experiences but I've read where others have and the copies have helped solved the situation at the pursers desk. Link to comment Share on other sites More sharing options...
4merlurker Posted July 30, 2009 #11 Share Posted July 30, 2009 I just called BOA a week or so ago to request certs and was given the numbers no problem. I didn't even need the #'s right away - the rep just offered them and our cruise isnt until October :confused: BTW, rec'd the certs in less than 10 days. ~Connie Link to comment Share on other sites More sharing options...
mamaza Posted July 30, 2009 #12 Share Posted July 30, 2009 I just called BOA a week or so ago to request certs and was given the numbers no problem. I didn't even need the #'s right away - the rep just offered them and our cruise isnt until October :confused: BTW, rec'd the certs in less than 10 days. ~Connie I guess it depends on which rep you get when you call. I bet yours was smiling that day. Mine was "in control." ;) Link to comment Share on other sites More sharing options...
Nanatravel Posted August 8, 2009 #13 Share Posted August 8, 2009 Thanks for this info. I just followed your instructions, ordered the certificates, the gracious rep offered and gave me the Certificate numbers, and even looked up what various Points would be redeemed for without my asking: Example 5,000 = $50 OBC, 15,000 = $150 OBC. Bon Voyage Nanatravel Link to comment Share on other sites More sharing options...
Linda/Ohio Posted September 18, 2009 #14 Share Posted September 18, 2009 Just asked for the numbers and the rep said he couldn't see that screen... Link to comment Share on other sites More sharing options...
tigers2425 Posted September 19, 2009 #15 Share Posted September 19, 2009 Linda/Ohio, I would hang up and call again. I think it depends on which person answers the phone. It's a great way to save money so "if at first you don't succeed.....hang up and call back". LOL Good Luck, Tigers2425 Lori Link to comment Share on other sites More sharing options...
Rare 01Sweetpea Posted September 20, 2009 #16 Share Posted September 20, 2009 I can tell you my recent experience. On 8/24 I ordered 2 certificates, 1 for 50,000 points & 1 for 75,000 points that together would give DH & I a free OV cabin on our Thanksgiving Liberty OTS cruise. I was given the certificate numbers and called C&A to have them applied. The rep quoted me a savings of $1044 per person (even though the rate online was $1099), so $2088 in total. On 8/29 the certificates were printed and mailed and I received them on 9/4. I called C&A because the credit wasn't showing on my reservation and was told the certificates wouldn't be applied until they arrived. I overnighted the certificates because final payment was due on 9/13 and I was hoping not to have to put that money on my cc. On 9/10 I called C&A since the credit STILL wasn't showing on my reservation and was told that the certificates would NOT be processed in time and that I should make final payment or I would loose my reservation. As of today, 9/19 the credit still hasn't shown up on my reservation. I'm going to give it another 2 weeks and then call again. Luckily we still have time before sailing. Link to comment Share on other sites More sharing options...
Linda/Ohio Posted September 20, 2009 #17 Share Posted September 20, 2009 I am not sure how hanging up after I oredred the certificates and calling back would help. I called, got a customer service rep, ordered the certificates and then asked for the numbers. He told me he could not see that screen. Link to comment Share on other sites More sharing options...
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