On the Radiance right now, and this issue has really been plaguing us. Never saw the Cabin Steward on Day 1, and late afternoon day 2 our cabin still hadn’t been done, so we asked at Guest Services. They said cabins are done once per day, based on what we preferenced. But when we explained that no one ever talked to us, or asked our preferences, they made a flurry of phone calls. We were totally missed.
Meanwhile, we went back to our cabin to shower and change (it was 5pm), and suddenly there was a knock-knock-knock on the door. It was the Steward saying he was there to clean. He was very pleasant, and apologized that he hadn’t seen us, and explained he worked from 4-7 at night for cleaning. We asked if he could come in the morning since we are early-risers, and he apologized that those “slots were full.”
Needless to say, we were frustrated. Every night so far he’s tried to clean when we’ve been getting ready in the evening. And every morning when we get up, we make our own bed.
He’s a nice guy, but this cabin schedule preference thing just isn’t based in good customer service.