This is my first time on Princess. We normally do NCL and RCL and they also have apps. Compared to them, this has been the worse one. When the app doesn't work, we try and go to the website. The website basically says, sorry, that feature is in the app, you need to use that.
At the moment, I have checked in myself, and my 70+ year old parents via the app... I think? It looks like everything has a blue check, and we are in blue lane because I choose to pick up medallions at the port. However, if we log onto the Princess website, it says our check in status, is incomplete?. I tried calling Princess, and they told me they weren't sure what might be missing. Any ideas? Thanks!