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About StarAFire

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  1. Hi, If I read my policy it seems to say that if we have a delay in departure from port or arrive late to port of more then 3 hours, that I could made a claim for travel change inconvenience. My ship left the port about 8 hours past the scheduled time. I am not sure how to make a claim as ncl front desk won’t give me any letter or anything proving that we left late as they said no insurance would cover late departure only late arrivals. Since our first place was nearby the ship made up the time so arrived on time. I do however have an email now from the port of Vancouver ops department with their date timestamp on when they recorded our ship leaving. Has anyone ran into this before? Thanks!
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