GeezerCouple

Not to mention, just which "next flight" should those displaced crew members (including pilots...) hop on? 😉 Perhaps American or United, etc., have some unsold seats that are empty? And where are the Delta planes!? What a mess. And it "could have been so much worse"... which is a bit terrifying. ("A bit terrifying" isn't quite as bad as "regular terrifying", right?) GC

Thanks Steve, as always. That first bit, about weather or mechanical breakdown... I can't imagine getting - in writing(!) - either of these officially from the ship or cruiseline! But I *think* (!?) this language helps: "In the event Your Travel Supplier makes a change in Your Trip itinerary after Your Scheduled Departure Date, which prevents You from participating in an event/activity Prepaid prior to departure and scheduled on Your Trip itinerary, non-refundable Prepaid event/activity expenses will be payable up to the Maximum Benefit Amount shown in the Confirmation of Benefits. Benefits" Or does the above quote need to be in conjunction *with* some "weather/breakdown" documentation? Also, the "scheduled on Your Trip itinerary" -- what does this mean? Does it mean our OWN "trip itinerary" as documented by receipt of payment from an excursion provider? Or does it actually mean on the SHIP's printed itinerary, such as a ship-sponsored excursion? (And the latter might be refunded anyway, compared with private excursions?) Sorry for the questions about details, but that's where it's not clear. Many thanks! GC

Have you ever looked at using awards to book flights on AA partner airlines? We've had very good luck with that, and at least in the past (we haven't traveled the past few years for health reasons, but we are about to start again), sometimes the number of points needed for partner airlines is less than the number needed if it were AA flights. And... the experience is often much better on some of the top international airlines. (We don't use awards for domestic flights.) Also, if you are just short a relatively small number of points, you can buy points to top your account up to what is needed. AAdvantage used to have some sales where points were close to half price, but that doesn't help much if you need the points *now*... unless they happen to be having a sale (?). Good luck! GC

Welcome to CruiseCritic! I'm not sure about the posting rules, but you might want to re-post this in the general "Disabled Cruising" section (not the "Europe" specific section). That's because this isn't really specific to Europe... there's nothing specific about the locations and HAL has cruises almost all around the globe. That way, you'll get a lot more eyeballs seeing your post! (Look at the number of posts and views for those in the "Euro" specific section, vs. the main "Disabled Cruising" section. There may well be some people who are quite familiar with how HAL generally handles this, or even if other cruise lines do it better (or worse!?). We have a good friend who is very seriously hearing impaired, and he and his wife went on a cruise on another line about 10 years ago. I don't think they did a good job of planning, and they didn't ask others about suggestions (not on CC or even people they knew who enjoyed cruising - like us!) and none of us even knew about it until they returned. I'm sure it could have been handled much better. So I'm very glad you have found CruiseCritic! 🙂 Meanwhile, what does "a free cabin" mean? Meals will be charged? (How do they break that down?) What about other on-board services that would ordinarily be included in the basic "cruise cost"? Is it just you, or will you have a companion? Have you ever been on a cruise before? I'm assuming that you'll be able to find a way to enjoy it very much, if you DO plan (unlike our friends, who tended not to plan well in general, alas...). GC

This is a question we've never been quite clear on. But we've always had private excursions who *would* refund if the ship didn't dock (but not if we were just no-shows, of course). @iamtrustworthy Steve, could you help out here? I suspect many would like to know (and maybe it depends upon the specific insurer and policy...?) This is only if the ship doesn't dock and there is a 3rd party excursion non-refundable. Not for the "missed port" situation. Thanks! GC

Welcome to CruiseCritic! Please keep in mind that arriving a day early is strongly recommended by many! That ship will leave... with you or without you. So IF there are any airline delays... you could miss the ship if you plan to arrive several hours before the ship sails. (And don't forget to make sure you understand when you *must* be checked-in/on-board before sailing time, regardless of which day you arrive "in town".) We prefer smaller ships, but there are sizes and amenities for everyone it seems! GC

I'd strongly suggest that in addition to a photo/screen shot of the local port agent, one writes it down the old-fashioned way, and puts it in a pocket... someplace where it isn't likely to get left behind or stolen... just in case... GC

We phrase this as: "The hotel follows us around at night!" 😁 GC

"Best" can be very subjective, for anything. I'd suggest calling a travel insurance broker, someone who works with several different insurers. That way, you and they can discuss a variety of choices and try to find the one that "best" matches what you have in mind... or that you decide after hearing about the various choices. We are among those who recommend www.TripInsuranceStore.com But CALL them; don't rely upon the short online policy summaries. Those just cannot capture all of the details (positive or negative) that might be important for *you*. (There is no extra charge to use an agent or broker.) GC

One other thing,,, waiting a couple of days for an antibiotic that is needed... can be a mistake. Of course, non-physician types may not know whether an antibiotic is actually needed. So seeing a physician (or dentist, of course) is advisable anyway, not just for "getting that visit with a doctor" documented. But also to make sure that any necessary treatment is started in a timely fashion. And because any such expenses are probably covered by the travel insurance, there's no reason to hesitate or postpone being seen. BTW, this has been one of the ways that travel medical insurance is different from our "regular home insurance". Unless it's some extreme situation, the insurer is just going to cover the costs. There isn't a requirement to get any sort of "pre-approval" or any [reasonable!?] limit on the charge. The cost could be more or less than what one would pay at home. Indeed, when I was in hospital overseas, there was NO attempt to get any insurance or billing information. When I left, we tried to pay, and they refused. We tried to insist (we used their services, we weren't local taxpayers, and we had insurance!), but they in turn insisted that they had NO way even to collect any money! Contrast that when DH was taken to an ER in a different country. While they took him to a room, I was escorted to "Billing". Fortunately, we always travel with several charge cards with high limits, so I just handed one over rather than wasting time until I could get back to DH. (As an aside, there were signs on the walls in Billing that they would only accept payment arrangements from a list of several specific travel insurers. Ours was one of them, but I wanted that treatment to start asap, and *not* wait for communications with some corporate office back in the USA. IF something bad was happening, we could take care of "additional expenses" over our credit limits after DH's condition was better understood and any true emergency was handled...) GC

If the policy states that a physician must be seen... then a physician must be seen. Full stop. We've had this happen out of the country a couple of times. In both cases, the hotel sent for a physician to come to the hotel to see the patient. Note that this cost was *covered* by the travel insurance, so there is zero reason not to do it. In one case, a trip to the ER was required, but in others, it was not. However, in all cases, the insurance covered all of the claimed costs. Note that similarly, if the insurance policy specificies that a *receipt* must be submitted, then... a receipt must be submitted. Full stop. There is a reason that the policy describes the terms and conditions of coverage. They aren't trying to hide these requirements. Also, travel insurance companies tend to be available 24/7 (all? most??) so calling them to ask "what to do" is another possibility. And at least for our policies, that choice is also stated in the T&Cs. (Our insurer accepts collect calls from overseas. However, we handled this by email with our travel insurance agent, who gave us advice about how to proceed in the more complicated case, which also resulted in some changes to the remainder of our itinerary. If we didn't have an agent or couldn't reach them [that was Steve, at www.TripInsuranceStore.com], we'd have called the travel insurer directly. Or done that if directed to by the agent, obviously.) ETA: We've had quite a few travel insurance claims, totalling in the tens of thousands of dollars. Everything was paid in a very timely fashion with no arguments except for one very small item for which we had no receipt. Yes, we could have gotten a receipt, but didn't think of it at the time. We might have been able to request reconsideration, but it was less than $10, and not worth our time. GC

Yes... a real surprise to us was that Japan ABSOLUTELY prohibits the regular, original formulation of Sudafed tablets. In the USA, this is now available "sort of" OTC, but one needs to ask for it to be given to you from BTC ("Behind The Counter" 😉 ) even though there is no Rx needed. However, in at least some (all?) states, there is a limit on how much one can purchase per day, and they take personal ID information. There is a true OTC version of "Sudafed" called "Sudafed PE". We never thought it worked at all for us, so we'd always keep some old-fashioned Sudafed in the house and with us when we traveled [until that trip to Japan!]. I wondered how the "PE" version could have been approved. (I have a background in clinical trials and policy.) And surprise: Very recently, they decided that the Sudafed PE tablets won't continue to be sold. However, apparently that formulation IS effective when used as a nasal spray, so that will still be available. NOTE: My info about the availability of the two formulations may not be completely up to date. In any event, we got permission to bring our personal mini-pharmacy with us to Japan (two different types of approvals were needed overall), including for controlled substances and injectables (not controlled)... except for that original formulation Sudafed! We always go to the official website of the country we plan to visit for specific information. That also usually includes how to request permissions, when needed. And when in doubt, we just email that agency in that country to ask about overall permission or quantity restrictions. GC

When is your cruise? We have had very good luck arranging private tours, but we do it in advance and to get it "right" means good back and forth communication about what we want, what they suggest, etc. And part of our need is because I can't always keep up with a group... need to rest occasionally, so we make that clear as well. That helps the guide know how to arrange things... walking? taxi? some of each? etc. GC

I probably should have added above (too late to edit now) that we also ALWAYS get 3rd party travel insurance. For one thing, those companies are very familiar with how foreign health care and billing work. They aren't trying to fit square records into round claims requirements, etc. Working with claims for "foreign losses or medical care" is precisely what they do. (Also claims for domestic travel if appropriate, but there's usually much less need for separate coverage for that.) We get our travel insurance from www.TripInsuranceStore.com - as do many here. They are a broker, but there is no extra cost. CALL them so they can discuss what your specific needs would likely be. (They don't try to upsell.) Our policy is from Travel Insured, the actual insurance company, and they have always paid very promptly, with no nonsense. GC

Sorry you had this problem, and so glad you are recovered! I'm not 100% sure when it is a MA (Medicare Advantage) plan. But ordinarily, I'd suggest contacting your State Insurance Commissioner's Office, and include how they said there was no appeal. Of course, they could deny that if it was just verbal. Some of the calls may be recorded. You can't get those, but the IC's office could IF it ever came to that. And IF this company has had other "reports" like this and they've been found to be, er, negligent with claims handling, that might make it easier for you now. (??) Or tell the insurer, once, that if they do not help you with the claim, you'll file a complaint with the IC's office. Then do it, if still needed. GC