HELENPSL

Thank you!

I'm sure somewhere on these many pages this must have been answered before but...can I activate the medallion from home or do I have to wait until we board? I've downloaded the app and we're ready to go on June 4 with the exception of the health summary. Thanks for your help. Helen

I received a casino offer in April with a different code but it also included the 9 day Atlantic Coast cruise on the Zaandam. I just logged into my account and it shows $200 for an inside or ocean view cabin. My experience on these cruises has been that the cabin will be a guarantee status and cabin will not be assigned until right before the cruise and could be anywhere on the ship. Helen

Did you login in to your account? If the casino offer is there it will show the $200 fare. Helen

Then if you don’t spend it they may refund it to you in the form of a gift card. Check with guest services when you board.

Ask guest services for a printout showing the breakdown of non-refundable and refundable OBC. It all depends how you got the OBC. If it’s from HAL then that’s usually non-refundable. If it’s your gift card or from your travel agent then that should be refundable. Helen