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papa B me

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About papa B me

  • Rank
    Cool Cruiser

About Me

  • Location
    Knoxville, TN
  • Interests
    Travel
  • Favorite Cruise Line(s)
    Uniworld, Silversea, Oceania
  • Favorite Cruise Destination Or Port of Call
    Venice

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  1. I cancelled a September cruise on March 28 that was paid in full. Was told at the time 10 days for a full refund less $75 each cancellation fee. Total refund expected was a little over 14k. Received my initial deposit back about a week ago. Received the balance of my full refund on the credit card yesterday. So about 30 days from cancellation to full refund.
  2. I posted this as recommended. Hope it helps others.
  3. Two weeks ago I made the difficult decision to cancel an Azamara cruise I had for September. I thought it might be a good idea to get in line for a refund as it seemed unlikely the cruise would go as planned and/or that my wife would be willing to cruise by then. Also cancelled a NCL cruise for January at the same time(got NCL refund in a week. Still waiting on Azamara) I digress. My concern was the 2 non cancelable business class tickets I had with American flying to Lisbon and back from Barcelona. I decided to wait awhile in the hopes American would cancel and give a refund. I also though if things were significantly better by then I would see if I could change to a Lisbon Roundtrip and just spend a week there(wife wasn’t thrilled with this plan). So I’ve just been in limbo on the 6k+ I have in tickets with no cruise. This morning I was looking at various cruise lines on CC and how they are doing with refunds. So came across a thread on Regent where someone was warning that American was cancelling parts of flights in the fall but not notifying you. My guess is they hope to reinstate or change them before you find out. Sure enough I went on line and saw the Philly to Lisbon leg of the trip was gone. In red letters it said check back at a later date for details on your changed flight. Instead I called American and found I was eligible for a full refund since part of my itinerary was showing cancelled. I could cancel over the phone then go to AA.com to request a refund. This is what I did. when you first request the refund it defaults to offering you a voucher with a 20% bump. It gives two buttons to choose from. The first is to accept the voucher. The other says other options. When you click on that it allows you to choose the refund. You have to have your ticket numbers. Once I completed the request I had a confirmation email immediately. Says 7-10 days but the American rep told me on the phone 3 weeks is more realistic. Bottom line is this type of thing is why I find CC so valuable. Without the post I would have had no idea I could get a refund now on my non cancelable tickets. Hope this post helps someone else
  4. Two weeks ago I made the difficult decision to cancel an Azamara cruise I had for September. I thought it might be a good idea to get in line for a refund as it seemed unlikely the cruise would go as planned and/or that my wife would be willing to cruise by then. Also cancelled a NCL cruise for January at the same time(got NCL refund in a week. Still waiting on Azamara) I digress. My concern was the 2 non cancelable business class tickets I had with American flying to Lisbon and back from Barcelona. I decided to wait awhile in the hopes American would cancel and give a refund. I also though if things were significantly better by then I would see if I could change to a Lisbon Roundtrip and just spend a week there(wife wasn’t thrilled with this plan). So I’ve just been in limbo on the 6k+ I have in tickets with no cruise. This morning I was looking at various cruise lines on CC and how they are doing with refunds. So came across a thread on Regent where someone was warning that American was cancelling parts of flights in the fall but not notifying you. My guess is they hope to reinstate or change them before you find out. Sure enough I went on line and saw the Philly to Lisbon leg of the trip was gone. In red letters it said check back at a later date for details on your changed flight. Instead I called American and found I was eligible for a full refund since part of my itinerary was showing cancelled. I could cancel over the phone then go to AA.com to request a refund. This is what I did. when you first request the refund it defaults to offering you a voucher with a 20% bump. It gives two buttons to choose from. The first is to accept the voucher. The other says other options. When you click on that it allows you to choose the refund. You have to have your ticket numbers. Once I completed the request I had a confirmation email immediately. Says 7-10 days but the American rep told me on the phone 3 weeks is more realistic. Bottom line is this type of thing is why I find CC so valuable. Without the post I would have had no idea I could get a refund now on my non cancelable tickets. Hope this post helps someone else
  5. These are the types of threads that make CC so valuable. I cancelled a Cruise a couple of weeks ago for September. I had non cancellable business class tickets flying into Lisbon and back from Barcelona. My thoughts were that I could get a voucher for a future trip and then hope things improve in the months to come and start over. Was just waiting to call till it got closer. After reading this thread this morning I went to American’s website and sure enough the Philly to Lisbon leg was cancelled. I immediately called American. Was shocked there was no wait. Rep checked and sure enough I was eligible for full refund. He cancelled then I had to go to AA.com to request a refund. It offered a 20% bump if you took the voucher but with all the uncertainty and the substantial amount involved I took the refund. Immediately received a confirmation by email. Says 7-10 days for the refund but the rep when I called said 3 weeks is more realistic. With no notice from American I truly appreciate the OP for posting.
  6. I have been on the side of giving Azamara and the cruise industry a great deal of grace as we are going through unprecedented times. After weeks of struggling I decided a week ago Saturday to cancel my September Azamara cruise and a January NCL cruise. Both were paid in full and within the period of time for normal cancellation. Both said to expect the refund on my credit card in up to 10 days. NCL credited my credit card Saturday after 7 days. Today is the 10th day and nothing from Azamara. I felt 10 days was optimistic by both companies but was thrilled my NCL. I struggled when booking Azamara between them, Oceania, and Regent. If it takes months for a refund from Azamara and it took a week from NCL, it will certainly be on my mind when choosing a cruise when things get back to normal
  7. As the OP I’ll clarify a couple of the questions and comments: #1. The cruise was January 2021 #2. It was paid in full for my own reasons #3. I cancelled under the normal provisions of the contract #4. It was a cash refund and credited to the credit card used to pay My only reason for posting was to say they actually are giving cash refunds to bring a bit of hope to those waiting or considering cancelling.
  8. There have been a number of threads/posts questioning whether NCL would be able to refund money on cancelled cruises with no revenue. Other’s emphatically saying bankruptcy is looming. All of that could happen but no one really has any idea what the future holds. But in this time of anxiety and uncertainty I thought I would post my experience. I had a cruise booked in a DOS for January on the Epic that I had paid in full for over 15k. After agonizing for weeks over the decision I decided a week ago yesterday to cancel both cruises I have booked and start over when things get back to some sense of normal. I dreaded making the call as I was expecting hours of hold time. To my surprise there was an immediate answer. The call was incredibly pleasant and professional. Took all of 5 min to cancel and request a refund. I was told 7-10 days. I thought that was a bit optimistic. But the full refund appeared on my credit card yesterday after 7 days. I don’t know what the future holds but based on my experience some of the over the top pessimistic predictions are a bit premature. Good luck to all who have been cancelled or are considering cancelling
  9. I cancelled a cruise I had booked for January a week ago. I had already paid in full. The full refund appeared on my credit card yesterday.
  10. Bonnie Thank you for the post. It was nice to read something positive during theses difficult days. Brian
  11. Thanks for the feedback. I’m sitting on a balcony at an all inclusive resort in Southern Jamaica looking out at the ocean and waiting for the butler to bring breakfast. And yet I’m sitting here thinking about my Epic/Haven cruise next year. What is it they say about what your favorite trip is? The next one! Ha
  12. Thank you again for the great feedback. We actually use the stairs a lot unless in a hurry. So all should be good.
  13. Thanks for the great responses from those who have experienced the Haven. The bad reviews don’t concern me as I’ve never had a bad trip. I don’t let something that I don’t like ruin my whole trip. But the bad reviews do help me think of questions to ask to avoid issues if possible or just accept them ahead of time if there’s no remedy. This is why I pick the cabin/Suites I choose. On my past trips I’ve found I can add certain features/perks, pick certain locations, and plan in a way that eliminates most of the negatives I read in reviews. Plus I accept there are people who gravitate toward the negative so I take their reviews with a grain of salt. Thanks again for for the helpful responses Brian
  14. We will be on the Jan 31-Feb 7, 2021 sailing out of San Juan. We will be in a Haven DOS suite on deck 17. I’ve been reading threads and reviews of the Epic for months now. It seems to me that some of the most common complaints regarding the Epic will be less of an issue being in the DOS in the Haven. Especially the complaints about the bathroom layout, food quality(since we have the Haven restaurant), lack of views of ocean(have large balcony and access to Posh), lines(have concierge), etc.... So, I’m not too concerned about the negativity plus any cruise in the Caribbean in Jan/Feb is a good thing. But I do have a few questions I’m still not clear on: #1. Lack of elevators and long waits is a common complaint. Does being in the Haven and having the concierge alleviate this in any way? #2. We will fly into San Juan the day before boarding. What would be the ideal time to board to get the most out of the Haven benefits day of embarkation? #3. How many cabins does a butler generally service and are they usually all together or spread out? #4. Can you order room service from the Haven restaurant? #5. Can you either have lunched served in the Haven Courtyard and/or Posh from the Haven restaurant or order it to go and bring it back to your lounge chairs? #6. In our travels we’ve had absolutely fantastic butlers(NCL POA was the best) and non existent butlers(Silverseas). Has anyone ever asked the Concierge for a different butler after a couple days if not connecting with the one assigned? Sorry for the silly questions but I find if I ask questions and adjust my expectations I’ve never had a bad trip Thanks Brian
  15. This thread fascinates me on several levels: 1. How is it the so many people can find CC and post for the first time to tell about their negative experiences but can’t find it to ask questions to avoid having the negative experience in the first place? 2. Why are there so many people that don’t believe a contract should be honored? And specifically think a company is mean and evil for following their contract. 3. Why is it that people think it’s ok to book cabins/suites they have no intention of keeping and see no problem that it keeps fellow cruisers from having access to that cabin and potentially hurts the cruise lines ability to book without discounting late in the game. 4. Why do people post something they know at the offset is going to pull negative replies then are upset when they get negative replies? 5. Most importantly, why am I chiming in on a thread that I have no vested interest in and possibly stirring the pot further. Shame on me. But I know the answer. I’m in Phoenix after going to the Open yesterday and have 4 hours before I leave for the airport and I’m trying to avoid doing something productive like going for a walk and getting my 10000 steps in. But I honestly do wonder about the above questions Brian
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